About the RoleCarta Creations is looking for a friendly, customer-focused individual to join our team as a Customer Relationship Executive. The ideal candidate will be responsible for building solid customer relationships, handling enquiries, and ensuring a smooth and positive customer experience.
- Key ResponsibilitiesHandle customer enquiries through phone calls, WhatsApp, and other communication channels.
- Understand customer requirements and provide suitable product and service information.
- Coordinate with the design, production, and delivery teams to ensure timely order completion.
- Follow up with customers regarding order status, feedback, and pending requirements.
- Maintain accurate customer records and update order details.
- Resolve customer concerns professionally and ensure customer satisfaction.
- Build long-term customer relationships and support repeat business.
- Candidate RequirementsGood communication and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office.
- Customer-friendly attitude with a willingness to learn.
- Ability to manage customer enquiries and coordinate with internal teams.
- Freshers are welcome to apply.
- Previous experience in customer service or relationship management will be an added advantage.
Why Join Carta Creations?Join a growing creative company where you can develop your communication skills, gain valuable customer service experience, and build a rewarding career.
Interested candidates can apply now to join our team in Coimbatore.