Job purpose To conduct customer KYC verification through Video KYC (VKYC) or physical modes in compliance with RBI guidelines, ensuring accuracy, quality, and timely completion of verification processes

Role & responsibilities

- Perform customer KYC verification through Video KYC as per RBI regulations and company policies.
- Validate and review customer KYC documents for authenticity and completeness.
- Complete assigned verifications within defined TAT and productivity targets.
- Ensure high quality and compliance standards during the VKYC process.
- Maintain proper documentation and records of verification outcomes.
- Escalate discrepancies, suspicious cases, or non-compliance to the concerned team.
- Adhere to internal SOPs, audit requirements, and regulatory guidelines.

Preferred candidate profile

- Graduate / Undergraduate
- Hindi and English language speaking mandatory




- Knowledge of RBI-specified KYC documentation
- 02 years of experience in KYC, Operations, or Customer Verification (Freshers can apply)
- Basic computer knowledge and system handling skills
- Valuable communication skills in required regional languages
- Attention to detail and accuracy
- Ability to meet daily productivity and quality targets
- Strong compliance and process orientation

Role: Bilingual / Multilingual Support - Voice / Blended, Industry Type: NBFC, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills HindiKYC Video Know Your CustomerVoice Process

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