: Vice President (VP) – Healthcare Revenue Cycle Management

Experience - 18+ years

Location - Mumbai & Hyderabad

1. Role Purpose The Vice President (VP) – Healthcare Revenue Cycle Management is responsible for providing strategic and operational leadership across the RCM business, with end-to-end accountability for financial performance, operational excellence, customer relationships, and business transformation.

The role requires a combination of deep healthcare RCM domain expertise, strong financial acumen, analytical capabilities, and executive-level customer engagement skills. The AVP will translate business and operational data into strategic insights, identify opportunities to improve profitability and operating efficiency, and lead cross-functional initiatives that deliver measurable business outcomes.

As a strategic partner to customers and internal leadership, the AVP will drive a culture of accountability, continuous improvement, innovation, and customer-centricity while ensuring alignment between business objectives, operational execution, and long-term growth.

2. Key Responsibilities

A. Strategic Business Leadership

- Define and execute business strategies aligned with organizational goals, customer priorities, financial commitments, and growth objectives.
- Maintain a comprehensive understanding of the healthcare RCM landscape, industry trends, payer dynamics, reimbursement practices, and emerging technology opportunities.
- Translate strategic priorities into actionable business plans with clear outcomes, ownership, timelines, and performance measures.
- Provide strategic direction to leadership teams and influence decisions that strengthen business performance and competitive positioning.

B. P&L; Management and Financial Performance

- Own the financial health of the assigned business portfolio, including revenue, operating costs, contribution margins, profitability, and budget adherence.
- Develop a strong understanding of financial drivers and their relationship to operational performance, productivity, quality, and customer commitments.
- Lead budgeting, forecasting, financial reviews, variance analysis, and financial risk mitigation.
- Identify opportunities to optimize cost structures, improve resource utilization, enhance margins, and strengthen operating leverage.
- Evaluate the financial implications of business decisions, process changes, technology investments, and customer-specific requirements.
- Establish accountability for financial outcomes and ensure corrective actions are implemented to address performance gaps.

C. Healthcare Revenue Cycle Domain Leadership

- Provide strategic oversight across the healthcare revenue cycle, including patient access, eligibility verification, charge capture, medical coding, billing, payment posting,



accounts receivable, denial management, and underpayment recovery.
- Identify opportunities to reduce revenue leakage, improve reimbursement outcomes, accelerate cash flow, and strengthen revenue integrity.
- Evaluate operational and financial performance against relevant RCM benchmarks, payer requirements, and industry best practices.
- Guide teams in resolving complex process challenges and improving end-to-end revenue cycle effectiveness.
- Advise customers on improvement opportunities that align operational interventions with measurable financial and business outcomes.

D. Business Analytics and Performance Insights

- Establish a data-driven operating culture by leveraging financial, operational, quality, and customer performance data.
- Analyze trends, patterns, and underlying performance drivers to identify opportunities, emerging risks, and root causes.
- Translate complex data into actionable business insights, strategic recommendations, and measurable improvement plans.
- Establish executive dashboards and performance scorecards covering financial health, operational effectiveness, customer outcomes, and transformation benefits.
- Develop compelling business narratives that connect operational performance to financial impact and customer value.
- Use forward-looking indicators and scenario analysis to anticipate business challenges and guide proactive decision-making.

E. Executive Customer Engagement and Value Realization

- Build and maintain strategic relationships with customer executives and key decision-makers.
- Understand customer business models, financial priorities, operational challenges, and strategic objectives.
- Lead executive business reviews and position recommendations through a consultative, insight-led, and value-oriented approach.
- Articulate business performance through clear storytelling, supported by data, root-cause analysis, financial implications, and proposed actions.
- Influence customer decisions by demonstrating the business case, expected benefits, risks, and implementation requirements of recommended initiatives.
- Proactively manage escalations, strengthen customer confidence, and drive measurable value realization and long-term partnership growth.

F. Operational Excellence and Productivity Transformation

- Drive continuous improvement across operations by identifying opportunities to improve productivity, quality,



turnaround time, resource utilization, and cost efficiency.
- Evaluate operating models, workflow design, capacity, spans of control, and resource allocation to improve delivery effectiveness.
- Sponsor process standardization, reengineering, and best-practice adoption across teams and customer portfolios.
- Establish measurable efficiency targets and ensure improvements translate into sustainable financial and operational benefits.
- Challenge existing practices and promote innovative approaches to improving business performance without compromising quality, compliance, or customer experience.

G. Governance, Controls, and Risk Management

- Establish robust governance frameworks for monitoring financial performance, service delivery, customer commitments, quality, compliance, and operational risks.
- Review business performance, control effectiveness, and process adherence to identify gaps and areas requiring intervention.
- Lead structured business reviews, root-cause discussions, and corrective action planning with transparent accountability.
- Ensure action plans address underlying causes rather than symptoms and are monitored through successful closure.
- Provide guidance to leadership teams on risk mitigation, escalation management, control improvements, and performance recovery.
- Promote a culture of ownership, transparency, and disciplined execution.

H. Cross-Functional Leadership and Organizational Alignment

- Drive alignment across Operations, Quality, Training, Workforce Management, Finance, Analytics, Technology, Human Resources, and Client Management.
- Establish effective calibration mechanisms to ensure consistency in process execution, performance expectations, quality standards, and customer commitments.
- Resolve cross-functional dependencies and systemic workflow challenges that affect operational and financial outcomes.
- Align teams around common business objectives and facilitate effective collaboration across organizational boundaries.
- Develop leadership capability, strengthen accountability, and build a performance-oriented culture across the business.

I. Technology, Automation, and Digital Transformation

- Identify and prioritize technology opportunities across the RCM value chain, including automation, artificial intelligence, advanced analytics, workflow optimization, and system integration.
- Partner with technology and transformation teams to assess business requirements, solution feasibility, implementation risks, and expected returns.
- Sponsor technology-enabled transformation initiatives that improve productivity, reduce manual effort, enhance accuracy, and strengthen controls.
- Build business cases for technology investments and evaluate benefits

📌 Vice President (Hyderabad)
🏢 IKS Health
📍 Hyderabad