ABOUT THE ROLE The Training Head will be responsible for designing and delivering training programs for gig workers to ensure operational excellence, safety, and service quality. The role includes leading onboarding, material identification, company app training, customer interaction, field operations, and safety practices. The ideal candidate should be capable of identifying skill gaps, conducting field coaching, developing training content, and driving continuous performance improvement across the gig workforce.

KEY RESPONSIBILITIES

- Design and deliver structured onboarding and refresher training programs.

- Train gig workers on scrap material identification, segregation, quality standards, and pricing basics.
- Ensure workers have complete material knowledge to improve operational efficiency and customer experience.
- Train employees on the effective use of the company's mobile application, including attendance, pickup process, order updates, customer interaction, and issue reporting.




- Develop training content, SOPs, presentations, videos, and assessment modules.
- Conduct classroom, virtual, and on-field training sessions.
- Evaluate trainee performance and provide regular coaching and feedback.
- Work closely with Operations, HR, and Fleet teams to identify skill gaps and improve workforce productivity.
- Monitor training effectiveness through KPIs and continuous improvement initiatives.

KEY PERFORMANCE AREAS

∙Training effectiveness through successful onboarding, refresher programs, skill development, and continuous learning initiatives.

∙ Workforce grooming, material knowledge, company app proficiency, operational compliance, and adherence to quality and safety standards.

∙ Improvement in employee productivity, performance, customer experience, and achievement of defined training KPIs

📌 Training Head (Gurugram)
🏢 ScrapUncle
📍 Gurugram