Company Description Anytime Diesel is India’s leading doorstep fuel delivery and fuel management company, transforming how businesses access and control their energy needs. Powered by advanced technology, including IoT-enabled systems, GPS tracking, geo-fencing, AI, and data-driven fuel intelligence, the company delivers safe, tamper-proof, and on-time diesel across India. Serving 10,000+ clients in sectors such as infrastructure, healthcare, retail, hospitality, and residential complexes, Anytime Diesel focuses on reducing downtime, preventing fuel theft, and improving transparency.

Its solutions include smart fuel storage tanks, Diesel Cube systems, and Fuelistic IoT logistics technology, creating an integrated fuel management ecosystem built for safety, compliance, and operational control. Through the Fuel for Trees initiative, Anytime Diesel aligns fuel delivery with environmental responsibility, supporting sustainable progress.

Role Description The Tele caller Floor Manager is a full-time, on-site role based in the Greater Hyderabad Area, responsible for leading and managing a team of tele callers to ensure high-quality customer interactions and efficient call operations. This role oversees daily calling activities, monitors performance metrics, and implements call scripts and guidelines to improve conversion rates and customer satisfaction. The Tele caller Floor Manager coordinates call schedules, assigns targets, and provides regular coaching, feedback, and training to team members.

The role also involves handling escalations, collaborating with sales and operations teams to align communication with business goals, and generating reports on call outcomes, lead status, and team productivity. The Tele caller Floor Manager maintains discipline on the floor, ensures adherence to company policies, and supports a positive, goal-oriented work environment.

Key Responsibilities

- Team Management & Floor Operations

● Lead, supervise, and motivate the telecalling team to achieve daily, weekly, and monthly targets.

● Allocate leads, customer follow-ups, and calling activities among team members.

● Monitor attendance, punctuality, login hours, break schedules, and overall floor discipline.

● Conduct daily team briefings, performance reviews,



and regular feedback sessions.

● Support team members in handling difficult customer conversations and achieving performance targets.

● Identify training needs and improve individual and team productivity.

- Call Monitoring & Performance Management

● Monitor call quality, call recordings, customer interactions, and follow-up discipline.

● Track key performance indicators such as daily calls, connected calls, qualified leads,

conversions, and follow-up completion.

● Prepare daily, weekly, and monthly performance reports for management.

● Maintain team dashboards, calling reports, lead trackers, and customer databases.

● Identify performance gaps and implement corrective actions to improve results.

● Ensure adherence to calling scripts, communication standards, and company processes.

- Customer Engagement & Lead Management

● Ensure timely follow-ups with prospective and existing customers.

● Guide the team in explaining Anytime Diesel’s services, fuel delivery process, pricing,

and business benefits.

● Improve lead qualification, customer activation, repeat business, and customer retention.

● Handle customer complaints, escalations, and service-related queries professionally.

● Ensure accurate recording of customer requirements, call outcomes, and follow-up commitments in the CRM or designated tracker.

● Coordinate with the sales team to convert qualified leads into business opportunities.

- Sales & Business Coordination

● Drive team targets related to lead generation, customer onboarding, service adoption,

and business conversion, as applicable.

● Coordinate with Sales and Operations teams to address customer requirements and delivery-related concerns.

● Follow up on inactive customers, pending enquiries, and potential repeat orders.





● Identify opportunities to improve customer engagement and increase business through structured calling campaigns.

● Ensure that customer commitments are communicated accurately and aligned with operational feasibility.

- Process Improvement & Reporting

● Develop and standardize calling processes, scripts, escalation matrices, and follow-up procedures.

● Analyse calling data to identify bottlenecks and recommend process improvements.

● Maintain accurate records of team performance, lead status, customer feedback, and escalations.

● Share daily performance updates and periodic MIS reports with the reporting manager.

● Ensure compliance with company policies, customer data confidentiality, and professional communication standards.

Required Skills & Competencies

● Strong team leadership and floor management skills.

● Excellent verbal communication and interpersonal skills.

● Ability to manage targets, productivity, and performance metrics.

● Strong customer handling, objection handling, and escalation management skills.

● Proficiency in MS Excel or Google Sheets, CRM tools, and reporting dashboards.

● Good analytical, problem-solving, and decision-making abilities.

● Strong follow-up discipline, time management, and organizational skills.

● Ability to work in a fast-paced, target-driven environment.

Eligibility Criteria

● Minimum 5+ years of overall experience in tele calling, tele sales, customer support, or call center operations.

● At least 2+ years of team-handling or floor-supervision experience preferred.

● Experience managing a team of tele callers in a target-driven environment.

● Prior experience in B2B tele calling, lead generation, customer onboarding, logistics,

fuel, mobility, or service operations will be an advantage.

● Graduate in any discipline preferred.

● Immediate joiners or candidates with a short notice period may be preferred,

depending on business requirements.

Why Join Anytime Diesel?

● Opportunity to work with a growing, technology-enabled fuel delivery business.

● Exposure to B2B customer engagement and business operations.

● Opportunity to lead a team and contribute directly to business growth.

● Agile work environment with scope for professional development.

📌 Telecaller Floor Manager (Hyderabad)
🏢 Anytime Diesel
📍 Hyderabad