Telecaller Role Overview The Telecaller position is situated within the sales and customer service department, primarily accountable for generating leads, engaging customers, and promoting health and life insurance products. This role plays a critical function in maintaining company integrity by ensuring compliance with industry regulations during customer interactions.

Duties and Responsibilities - Conduct outbound calls to prospective clients to present health insurance and life insurance products.

- Maintain accurate records of all calls, including customer information, inquiries, and feedback.
- Follow established scripts and guidelines to ensure a consistent communication approach while addressing customer needs.
- Provide detailed information about various insurance options and assess client requirements to recommend suitable policies.
- Address customer concerns and queries with professionalism while adhering to compliance protocols.
- Collaborate with the sales team to achieve lead generation targets and enhance customer satisfaction levels.




- Participate in training sessions to stay informed about product updates, regulatory changes, and best practices in telecalling.

Required Qualifications - Proficiency in telecalling techniques with an understanding of health insurance and life insurance products.

- Excellent verbal communication skills with a focus on clarity and accuracy in conveying information.
- Robust organizational skills with attention to detail in maintaining records and managing customer interactions.

Desired

Attributes - High degree of integrity when dealing with sensitive customer information.

- Ability to adhere strictly to compliance standards within the insurance industry.
- A commitment to providing exceptional customer service while handling inquiries efficiently. Qualified candidates are encouraged to apply for this position by submitting their application for review.

Industry

IT Services & Consulting

Department

Quality (QA - QC)

📌 Telecaller (Thane)
🏢 Brainworks Business Solutions Private
📍 Thane