The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires solid technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools.

Roles Responsibilities

- IT Operations Management

o Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.

o Ensure compliance with organizational standards and security policies.

- People Management

o Lead and mentor IT operations team members, ensuring optimal performance and professional growth.

o Manage shift schedules, leave planning, and team utilization.

- Process Service Management

o Implement and adhere to ITIL best practices for incident, problem, and change management.

o Track and ensure SLA compliance for all IT service requests and incidents.

- Tools Technology

o Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.

o Oversee asset lifecycle management, including onboarding, allocation, and disposal.

- Infrastructure Network

o Maintain and troubleshoot servers, network devices, and connectivity issues.

o Ensure proper cabling, labeling,



and documentation for all IT assets.

- Continuous Improvement

o Identify opportunities for process optimization and automation.

o Drive initiatives for improving IT service quality and user experience.

Technical Requirement

Windows

Networking (LAN/ WAN), firewalls

Virtualization (VMware, Hyper-V),

cloud platforms (AWS, Azure)

Scripting (Shell, PowerShell, Perl)

Certifications: ITIL, PMP, or vendor-specific certifications (e.g., Cisco, Microsoft, Red Hat) are often preferred

Educational Requirement

BE

Preferred Skills

TIG->Standard TIG

Service Line

Computers Communications Division

Role: IT Infrastructure Services - Other, Industry Type: Analytics / KPO / Research, Department: IT & Information Security, Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: Any Graduate PG: Any Postgraduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills automation awsazurechange managementciscocloudcloud platformscompliancefirewallshyperit infrastructureit operationsit servicesitil processesnetwork devicesnetworkingonboardingoperationspeople managementperlpmp

📌 Technology Analyst - IT Services (Pune)
🏢 Infosys BPM
📍 Pune