? Location: Remote

? Employment Type: Full-Time

? Working Days: 5 Days a Week

? About the Role

We are looking for an experienced L1 & L2 Support Engineer to provide technical support across user devices, Microsoft environments, networking, cloud services, and IT infrastructure.

The ideal candidate should have strong troubleshooting skills and experience working with Microsoft 365, Active Directory, Azure/Entra ID, Intune, networking, virtualization, and remote support environments.

? Key Responsibilities

- Provide L1 and L2 technical support to users through remote support and ticketing systems.
- Troubleshoot Windows 10/11 hardware, software, application, and system issues.
- Provide support for Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
- Manage and troubleshoot Active Directory users, groups, permissions, and Group Policy.
- Support Azure / Microsoft Entra ID environments.
- Perform user account creation, password resets, access management, and permission troubleshooting.
- Provide endpoint support and management using Microsoft Intune.
- Troubleshoot DNS, DHCP, TCP/IP, VPN, LAN/WAN, Wi-Fi, and connectivity issues.
- Troubleshoot printers, peripherals, and other IT hardware.
- Support and troubleshoot virtual environments such as VMware and Hyper-V.
- Monitor and troubleshoot servers, systems, and endpoints.
- Assist with backup, restore, patch management, and system maintenance.
- Use RMM/remote monitoring and management tools for proactive troubleshooting and support.
- Manage tickets according to SLA and priority requirements.
- Document incidents, troubleshooting steps, resolutions, and system changes accurately.
- Identify recurring issues and assist with root-cause analysis.
- Escalate complex issues to senior engineers when required.
- Maintain strong communication with users and provide professional technical support.

? Required Technical Skills

Microsoft Environment

- Windows 10/11
- Microsoft 365 / Office 365
- Outlook, Teams, OneDrive, SharePoint
- Active Directory




- Group Policy (GPO)
- Azure / Microsoft Entra ID
- Microsoft Intune

Networking

- TCP/IP
- DNS
- DHCP
- VPN
- LAN/WAN
- Wi-Fi and network troubleshooting

Infrastructure

- Windows Server
- VMware / Hyper-V
- Backup and restore
- Patch management
- Endpoint security / antivirus
- System monitoring

Support Tools

- RMM / remote monitoring tools
- PSA / ticketing systems
- Remote desktop/support tools
- SLA-based ticket management

Additional Skills

- PowerShell / basic scripting
- Root-cause analysis
- IT documentation
- ITIL / service desk practices

? Requirements
- 3+ years of experience in IT Support, Service Desk, Infrastructure Support, or a similar role.
- Strong hands-on experience in both L1 and L2 support.
- Good knowledge of Microsoft technologies and IT infrastructure.
- Strong troubleshooting and problem-solving skills.
- Experience working with ticketing systems and SLA-based support.
- Experience supporting remote users and distributed environments.
- Strong communication skills and professional client-facing approach.
- Ability to work independently and manage multiple support requests.
- Experience supporting Australian clients or MSP environments is preferred.

⭐ Good to Have
- Experience working in an MSP environment.
- Experience supporting multiple client environments.
- Microsoft certifications such as MD-102, AZ-104, MS-900, or related certifications.
- ITIL certification.
- Experience with cybersecurity and endpoint protection tools.
- Experience with Australian IT environments.

? What We Offer

✅ Full-Time Remote Chance

✅ 5-Day Working Week

✅ Opportunity to work with an Australian client

✅ Exposure to international IT environments

✅ Long-term career opportunity

✅ Professional growth and learning opportunities

? Interested candidates can apply with their updated CV and send to [email protected]

#Hiring #ITSupport #L1Support #L2Support #SupportEngineer #ITEngineer #RemoteJobs #AustralianClient #MSP #Microsoft365 #Azure #EntraID #Intune #ActiveDirectory #VMware #HyperV #Networking #TechJobs #BMOS

📌 Technical Support Engineer (India)
🏢 Blue Moon Offshore Solutions
📍 India