Key Responsibilities

Test Management & Leadership

- Define and own the overall testing strategy and approach for Dynamics 365 CE projects.
- Prepare Test Plans, Test Scenarios, Test Cases, RTM (Requirement Traceability Matrix), and Test Closure Reports.
- Lead SIT, UAT, Regression, Integration, and End-to-End testing activities.
- Manage testing timelines, risks, dependencies, and quality metrics.
- Coordinate with project managers, business stakeholders, functional consultants, developers, and third-party vendors.

Functional Testing

- Analyze Business Requirements, Functional Design Documents (FDDs), User Stories, and Acceptance Criteria.
- Validate standard and customized Dynamics 365 CE functionalities.
- Test core CRM modules including:
- Sales
- Customer Service
- Marketing
- Field Service
- Customer Insights (if applicable)

- Verify Business Process Flows, Workflows, Power Automate Flows, Plugins, Business Rules, and Security Roles.

Integration Testing

- Validate integrations between Dynamics 365 and:
- ERP systems (SAP, D365 F&O;, SFA, etc.)
- Power Platform
- Azure Integration Services
- SharePoint
- Third-party applications

- Ensure data consistency across integrated applications.

Data Validation





- Verify data migration and data synchronization activities.
- Validate master data, transactional data, and historical data migration.
- Perform reconciliation and data quality checks.

Defect Management

- Log, triage, prioritize, and track defects through closure.
- Conduct defect review meetings with development and business teams.
- Ensure adherence to defect lifecycle and SLA compliance.

UAT Support

- Facilitate User Acceptance Testing sessions.
- Support business users during testing cycles.
- Track UAT sign-offs and closure of critical issues.

Quality Governance

- Monitor testing KPIs and quality metrics.
- Publish daily and weekly testing status reports.
- Provide go-live readiness recommendations.
- Support Hypercare and Production Validation activities.

Experience Required

- 8+ years of IT experience.
- 5+ years of Dynamics 365 CE/CRM functional testing experience.
- Experience leading testing teams in at least 2-3 full lifecycle Dynamics 365 implementations.
- Experience working in Agile and Waterfall delivery models.
- Experience on JIRA/ADO should be mandatory

Office 365 (Security Enhancement)

📌 TECHNICAL LEAD - Office 365 (Security Enhancement) (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru