We are seeking one Technical Customer Support Executive in our global delivery team. The position is for Ahmedabad residents only. This is a work from office position at our office at Ahmedabad in UK work-shift time.

Responsibilities:

● Reproduce, document, and escalate technical issues to the development team.

● Creating bug reports with proper reproduction steps, logs, and screenshots.

● Manage multiple customer tickets while meeting SLA timelines.

● Use SQL for validating customer data.

● Prepare knowledge base articles, FAQs, and user documentation.

● Working in UK shifts and handling European clients. Skills & Experience:

● Excellent verbal and written English communication skills.

● Experience in providing technical support via calls, emails, chat, and ticketing systems.

● Robust understanding of web and mobile applications and common troubleshooting techniques.

● Ability to identify, analyze, and resolve customer issues efficiently.

● Experience with ticketing/helpdesk tools (Freshdesk,



Zendesk, Jira Service Management, Zoho Desk, etc.).

● Basic understanding of HTML, CSS, APIs, JSON, and browser developer tools for troubleshooting.

● Knowledge of DNS, domains, hosting, SSL certificates, and basic networking concepts.

● Ability to reproduce, document, and escalate technical issues to the development team.

● Experience in creating bug reports with proper reproduction steps, logs, and screenshots.

● Good understanding of software development lifecycle (SDLC) and release management.

● Strong problem-solving skills with a customer-first approach.

● Experience supporting SaaS, Web, or Mobile Applications.

● Experience with CRM platforms (HubSpot, Salesforce, Zoho CRM).

● Knowledge of Firebase or mobile application logs.

● Familiarity with Linux/Unix commands for basic troubleshooting.

📌 Technical Customer Support Executive (Ahmedabad)
🏢 Techerudite
📍 Ahmedabad