Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

- Communicate via inbound telephone calls with customers

- Provide prompt resolution to customer inquiries by providing appropriate and accurate information

- Accurately document and update records in required systems

- Understand all programs, systems, and procedures necessary to perform the job effectively

- Generate fees and up-sell wherever possible

- Represent highest standards of the brand

Highly Preferred Educational Qualifications

- High School Diploma or Equivalent experience





Highly Preferred Skilled Experience / Qualifications

- 1-2 years customer service experience – telephone experience

- Ability to remain highly motivated in a service environment

- Analytical thinker and problem solver

- PC proficiency

- Attention to detail and quality-oriented

- Highly energetic with motivation to assist Customers and other team members

- Active listening skills

- Multi-task oriented

- Excellent listening and interpersonal skills

- Confident and positive attitude

- Adaptive to change

- Excellent oral and written communication skills

📌 Team Manager Customer Experience Operations (Mahaaban)
🏢 Alorica
📍 Mahaaban