We are seeking a dedicated and experienced Team Leader for our International Voice Process team. The ideal candidate will have a strong background in customer support and team management within a BPO environment. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and providing exceptional service to our clients.

Key Responsibilities

- Lead and manage a team of customer support representatives in the international voice process.
- Monitor team performance and provide coaching and feedback to enhance productivity and service quality.
- Ensure adherence to company policies and procedures while maintaining high levels of customer satisfaction.
- Conduct regular team meetings to communicate updates, share best practices, and motivate team members.




- Collaborate with other departments to resolve customer issues and improve service delivery.
- Analyze performance metrics and prepare reports for management review.

Required Skills

- Proven experience in a team leader role within an international voice process or BPO setting.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in performance management and team development.
- Familiarity with customer support tools and technologies. If you are a motivated leader with a passion for customer service and team success, we encourage you to apply for this exciting prospect.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Leader - International Voice Process (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore