We are seeking a dedicated and experienced Team Leader for our International BPO operations. The ideal candidate will possess strong leadership skills and a proven track record in managing teams effectively in a fast-paced setting. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and maintaining high levels of customer satisfaction.

Key Responsibilities

- Lead and manage a team of customer service representatives, providing guidance and support to ensure optimal performance.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular team meetings to communicate updates, share best practices, and foster a collaborative team environment.
- Handle escalated customer issues and provide solutions in a timely manner.




- Collaborate with other departments to ensure seamless operations and enhance service delivery.
- Train and onboard new team members, ensuring they are equipped with the necessary skills and knowledge.

Required Skills

- Proven experience as a Team Leader in an International BPO setting.
- Strong team management and leadership skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement improvement strategies.
- Proficient in handling customer queries and resolving issues effectively. If you are a motivated individual with a passion for leading teams and driving results, we encourage you to apply for this exciting opportunity.

Industry

BPO / Call Center

Department

Media Planning / Buying

📌 Team Leader - International BPO (Delhi)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi