We are seeking a dedicated and experienced Team Leader for our International BPO operations. The ideal candidate will have a strong background in customer support, particularly in an international setting, and will be responsible for leading a team to achieve high levels of customer satisfaction and operational efficiency.

Role Summary: As a Team Leader, you will oversee the daily operations of the customer support team, ensuring that all team members are equipped to provide exceptional service to our international clients. You will be responsible for monitoring key performance indicators such as Customer Satisfaction (CSAT) and Average Handling Time (AHT), and implementing strategies to improve these metrics.

Key Responsibilities

- Lead and manage a team of customer support representatives, providing guidance and support to ensure high performance.
- Monitor team performance metrics, including CSAT and AHT, and develop action plans to address any areas of concern.
- Conduct regular team meetings to communicate updates, share best practices,



and foster a positive team environment.
- Collaborate with other departments to ensure seamless service delivery and resolve any customer issues effectively.
- Train and mentor team members to enhance their skills and career development.
- Prepare and present reports on team performance to senior management.

Required Skills

- Proven experience in an international BPO environment, with a focus on customer support.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement improvement strategies.
- Familiarity with customer support tools and technologies. If you are passionate about leading teams and driving customer satisfaction in an international context, we encourage you to apply for this exciting chance.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Leader - International BPO (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore