We are seeking a dedicated and experienced Team Leader for our Customer Support division. The ideal candidate will have a strong background in customer service and support, particularly within the international BPO sector. As a Team Leader, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients.

Key Responsibilities

- Lead and manage a team of customer support agents, providing guidance and support to ensure high performance.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
- Handle escalated customer inquiries and complaints, ensuring timely resolution.
- Collaborate with other departments to improve service delivery and customer satisfaction.




- Maintain up-to-date knowledge of company products and services to effectively assist team members and customers.

Required Skills

- Proven experience in customer service and support, with a focus on team leadership.
- Strong understanding of voice process operations within an international BPO workplace.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets.
- Problem-solving skills and the ability to handle difficult situations with professionalism. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.

Industry

BPO / Call Center

Department

Risk / Underwriting

📌 Team Leader - Customer Support (Delhi)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi