Roles Responsibilities

Required Skills Qualifications: Experience

- 5-7 years of experience in Environment Management, Change Management, or Release Coordination roles Technical Tools Expertise
- Hands-on experience with ServiceNow (Change, Incident, Request modules)
- Working knowledge of JIRA
- Hands on experience MS Project
- Strong understanding of ITIL processes and best practices
- Experience in patch management, release coordination, and environment lifecycle management Core Competencies
- Excellent communication and stakeholder management skills
- Robust attention to detail
- Ability to manage high-volume coordination activities under tight timelines
- Proven capability to handle triage calls and critical production scenarios
- Strong problem-solving and decision-making skills Preferred Qualifications
- Exposure to automation tools,



scripting, or process automation initiatives

Educational Requirement

Graduate

Preferred Skills

TSO->Cluster 3

Service Line

BPO TSO

Role: Team Leader, Industry Type: Analytics / KPO / Research, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills automation automation toolsbpochange managementenvironment managementitil processesjirapatch managementprocess automationscriptingservicenowstakeholder managementtriage

📌 Team Lead (Pune)
🏢 Infosys BPM
📍 Pune