We are seeking a dedicated and experienced Team Lead for our Customer Support department. The ideal candidate will have a strong background in voice processes and customer service, with a focus on quality assurance and team management. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they provide exceptional service to our clients while maintaining high standards of quality.

Key Responsibilities

- Lead and manage a team of customer support agents, providing guidance and support to ensure they meet performance targets.
- Monitor and evaluate team performance, providing feedback and coaching to improve service quality.
- Develop and implement training programs to enhance team skills in international voice support and customer service.
- Collaborate with other departments to streamline processes and improve customer satisfaction.
- Handle escalated customer issues and ensure timely resolution.




- Maintain quality assurance standards by conducting regular audits and assessments of team interactions.
- Prepare reports on team performance and customer feedback for management review.

Required Skills

- Strong experience in international voice processes and customer support.
- Proven leadership skills with the ability to motivate and manage a team.
- Excellent communication and interpersonal skills.
- Knowledge of quality assurance practices in customer service.
- Ability to analyze performance metrics and implement improvements. If you are passionate about customer service and have the skills to lead a team to success, we encourage you to apply for this exciting prospect.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - Customer Support (Noida)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Noida