We are seeking a dedicated and experienced Team Lead for our International Voice Process team. The ideal candidate will have a strong background in BPO and customer service, with a proven track record of leading teams to achieve performance targets. As a Team Lead, you will be responsible for overseeing daily operations, ensuring high-quality customer interactions, and driving team performance.

Key Responsibilities

- Lead and manage a team of customer service representatives in the international voice process.
- Monitor team performance and provide coaching and feedback to enhance skills and productivity.
- Ensure adherence to company policies and procedures while maintaining high levels of customer satisfaction.
- Collaborate with management to develop strategies for improving service delivery and operational efficiency.
- Conduct regular team meetings to communicate updates, share best practices,



and motivate team members.
- Handle escalated customer issues and provide effective resolutions.

Required Skills

- Strong experience in voice process and BPO operations.
- Excellent communication and interpersonal skills.
- Proven leadership abilities with experience in managing teams.
- Ability to analyze performance metrics and implement improvements.
- Customer-centric mindset with a focus on delivering exceptional service. If you are a motivated leader with a passion for customer service and team development, we encourage you to apply for this exciting chance to make a significant impact in our organization.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - International Voice Process (Delhi)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi