- Provide day-to-day support for desktops, laptops, and softphones
- Basic knowledge of servers (AD, DNS, DHCP)
- Handle incidents and service requests, ensuring SLA adherence and root cause resolution
- Support basic LAN infrastructure (switches, routers, firewalls)
- Troubleshoot endpoint OS issues and ensure security compliance
- Understanding of IT asset management
- Support remote and floor users based on ticket assignments
- Knowledge of WVD/AVD, and exposure to Genesys/AWS is an added advantage
- Versatile to work in shifts and coordinate across geographies
Roles Responsibilities
- IT Support
- Desktop Support
- End User Support
- operating systems
- Ticketing tools
- IT Assets
- LAN Troubleshooting
Educational Requirement BE
Preferred Skills
- TIG->Standard TIG
Service Line Computers Communications Division
Role: System Administrator / Engineer, Industry Type: Analytics / KPO / Research, Department: Engineering - Hardware & Networks, Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate read more
Key Skills Skills highlighted with ‘‘ are preferred keyskills aws compliancedesktop supportdnsend user supportendpointfirewallsit asset managementit service managementit supportoperating systemsrouterssecurity complianceslaticketingticketing toolstroubleshooting
📌 Systems Engineer - IT Service Management (Pune)
🏢 Infosys BPM
📍 Pune
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