Roles and Responsibilities :

- Manage incident resolution processes to ensure timely restoration of services, minimizing downtime and impact on business operations.
- Collaborate with cross-functional teams to identify root causes of incidents and implement corrective actions to prevent recurrence.
- Develop and maintain service level agreements (SLAs) for IT services, ensuring alignment with business objectives and customer expectations.
- Analyze data from various sources to identify trends, patterns, and areas for improvement in incident management processes.

Job Requirements :

- 7-10 years of experience in ITIL-based incident management or a related field.
- Robust understanding of ITSM principles, including problem management, change control, and release management.




- Proven track record in managing complex projects involving multiple stakeholders across different departments.

Role: Other Program / Project Management - Other, Industry Type: Oil & Gas, Department: Project & Program Management, Employment Type: Full Time, Permanent Role Category: Other Program / Project Management Education UG: Graduation Not Required read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills problemReleaseChangeIncident Service Level ManagementITSMProblem ManagementITILRelease Management

📌 Sr.Analyst- SIAM (Noida)
🏢 Bureau veritas india
📍 Noida