Roles & ResponsibilitiesHandle customer queries and provide accurate and timely resolutions. Assist customers with troubleshooting and service-related issues. Handle queries related to prepaid and postpaid services.
Understand customer concerns and provide appropriate information and guidance. Maintain skilled, polite, and customer-focused communication. Communicate effectively in English while handling customer interactions.
Follow process guidelines, company policies, and customer service quality standards. Maintain a high level of customer satisfaction during every interaction.
Candidate
RequirementsGood proficiency in English is mandatory.
Minimum qualification: 12th Pass or Any Degree. Freshers and experienced candidates are eligible. Strong communication and customer-handling skills. Good problem-solving and troubleshooting abilities. Customer-focused and professional approach. Comfortable working in 24/7 rotational shifts. Willingness to work as per business and process requirements.
📌 SMB – Customer Support Executive (Bengaluru)
🏢 ISON XPERIENCES
📍 Bengaluru
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