About Bettera

Bettera is the ServiceNow consulting partner built exclusively for higher education. We help colleges and universities modernize ITSM, CSM, Now Assist, and student experience workflows with an AI-native delivery model.

We believe that mission-critical institutions—the ones that educate our leaders and support our communities—deserve the same technical prowess as the Fortune 500. Bettera was founded to ensure that "Impact Industries" like Higher Ed aren't left behind in the AI revolution.

Role Overview

We are looking for a Senior ServiceNow Technical Consultant with strong hands-on experience in designing, developing and delivering end-to-end ServiceNow implementations. The ideal candidate will have successfully delivered full-cycle ServiceNow implementation projects, preferably greenfield engagements, with ownership across requirements analysis, solution design, platform configuration, custom development, integrations, data migration, testing and deployment.

Working closely with the Technical Architect, the Senior Technical Consultant will drive technical execution across complex implementation projects, independently lead technical workstreams and take ownership of smaller implementations. This role requires a strong combination of technical depth, implementation expertise, problem-solving capabilities and client-facing consulting experience.

The candidate should be comfortable translating business requirements into scalable ServiceNow solutions while following platform best practices and minimizing unnecessary customization.

Key Responsibilities

1. End-to-End ServiceNow Implementation

- Own and drive the technical delivery of end-to-end ServiceNow implementations, from initial discovery and requirements gathering through design, development, testing, deployment and post-go-live support.
- Demonstrate hands-on experience delivering greenfield implementations across core ServiceNow modules such as ITSM, CSM, HRSD, ITAM or other relevant platform applications.
- Translate business and functional requirements into technical solutions, platform configurations and development specifications.
- Lead technical workstreams independently, ensuring implementation milestones, quality standards and delivery commitments are met.
- Drive platform configuration, customization, workflow development and automation in line with ServiceNow best practices.
- Participate in solution walkthroughs, sprint reviews, deployment planning and post-implementation activities.

2. Technical Architecture & Solution Development

- Partner with the Technical Architect to define technical approaches and solution designs for complex business requirements.
- Develop scalable and maintainable solutions using ServiceNow scripting, configurations, workflows and platform capabilities.




- Demonstrate strong hands-on expertise in JavaScript and ServiceNow development, including:
- Business Rules, Client Scripts and Script Includes.
- UI Policies, ACLs and Data Policies.
- UI Scripts and Flow Designer.
- Service Portal and other platform customization capabilities.

- Evaluate out-of-the-box platform capabilities and recommend appropriate solutions while avoiding unnecessary customization.
- Identify technical risks, dependencies and implementation challenges, and proactively recommend solutions.

3. Integrations & Data Migration

- Design, develop and implement integrations between ServiceNow and third-party enterprise applications.
- Demonstrate practical experience with REST APIs, SOAP, IntegrationHub and MID Server.
- Build and manage bidirectional integrations, ensuring secure and reliable data exchange across systems.
- Lead technical activities related to data migration, including historical data mapping, transformation, validation and migration execution.
- Work with CMDB, Discovery and large-volume data environments, ensuring data integrity and platform performance.
- Troubleshoot integration issues and optimize solutions for scalability and reliability.

4. Client Engagement & Technical Leadership

- Lead client-facing technical discussions, discovery sessions and workshops to understand business requirements and define implementation approaches.
- Independently manage technical delivery for smaller ServiceNow implementation projects.
- Collaborate with Business Process Consultants, Technical Architects and client stakeholders to refine requirements and user stories.
- Provide technical estimates, level-of-effort assessments and story-point estimates for development activities.
- Communicate technical decisions, dependencies, risks and delivery progress effectively to stakeholders.
- Act as a trusted technical advisor, challenging requirements when necessary to recommend scalable, platform-aligned solutions.

5. Quality Assurance & Team Mentorship

- Conduct code and configuration reviews to ensure adherence to ServiceNow development standards and best practices.
- Support junior developers and consultants through technical guidance, mentoring and knowledge sharing.
- Drive technical troubleshooting, defect resolution and root-cause analysis during implementation and UAT.
- Support sprint demos, release planning, deployment activities and post-go-live stabilization.




- Ensure technical documentation, solution design documents and integration specifications are maintained.

6. Innovation & Presales Support

- Stay updated with ServiceNow platform capabilities, product releases and emerging technologies.
- Explore and leverage Now Assist, GenAI capabilities and AI-enabled ServiceNow solutions where relevant.
- Support presales activities, including technical solution discussions, product demonstrations, proof of concepts and effort estimations.

Requirements

Skills & Qualifications

- 5+ years of overall skilled experience, preferably in IT consulting or professional services.
- At least 3+ years of hands-on ServiceNow implementation experience.
- Prior experience as a Senior Technical Consultant, Senior ServiceNow Developer or equivalent technical delivery role.
- Proven experience delivering at least one or more complete end-to-end ServiceNow implementations, with strong preference for greenfield implementations.
- Strong hands-on implementation experience across one or more primary ServiceNow modules: ITSM, CSM, HRSD, ITAM and Other core ServiceNow applications.
- Strong knowledge of the complete implementation lifecycle, including discovery, requirements analysis, solution design, configuration, development, integrations, testing, deployment and hypercare.
- Advanced proficiency in JavaScript and ServiceNow scripting.
- Practical experience designing and implementing REST/SOAP integrations, IntegrationHub and MID Server.
- Experience with data migration, CMDB/Discovery and platform performance optimization.
- Ability to independently own technical workstreams and guide development teams.
- Experience in effort estimation, technical documentation and solution design.

Certifications

- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Two ServiceNow Certified Implementation Specialist (CIS) certifications across modules such as ITSM, CSM, HRSD, ITAM, etc.
- One ServiceNow Pro Suite certification.

Preferred Qualifications

- Exposure to ServiceNow Now Assist, GenAI and AI governance capabilities.
- Experience working with large data volumes and complex enterprise integrations.
- Experience with Higher Education customers or regulated and decentralized industries.
- Exposure to presales activities, solution demonstrations and proof-of-concept development.

​ Signs you may be a great fit
- Impact: Play a pivotal role in shaping a rapidly growing venture studio.
- Culture: Thrive in a collaborative, innovative environment that values creativity and ownership.
- Growth: Access professional development opportunities and mentorship.
- Benefits: Competitive salary, health/wellness packages, and flexible work options.

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📌 ServiceNow – Senior Technical Consultant (Jaipur)
🏢 Bot Consulting Private
📍 Jaipur