We are seeking a dedicated Service Desk Associate to join our team in Maharashtra. The ideal candidate will play a crucial role in providing exceptional customer service and support through voice communication. As a Service Desk Associate, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction.

Key Responsibilities

- Respond to customer inquiries via phone, providing accurate information and assistance.
- Troubleshoot and resolve technical issues related to services offered.
- Maintain a positive and professional demeanor while interacting with customers.
- Document all interactions and resolutions in the service desk system.
- Collaborate with team members to improve service delivery and customer experience.




- Participate in training sessions to enhance product knowledge and service skills.

Required Skills

- Strong communication skills, particularly in voice interactions.
- Ability to handle customer inquiries and complaints effectively.
- Basic technical knowledge related to service desk operations.
- Problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks. If you are passionate about customer service and have experience in a voice process setting, we encourage you to apply for this exciting opportunity to contribute to our service desk team.

Industry

IT Services & Consulting

Department

Management Consulting / Strategy

📌 Service Desk Associate (Pune)
🏢 Accentrix Solutions
📍 Pune