Senior Team Lead, Customer Service (Escalation Trading Service, Mandarin Support) Company: remotepromsp Job Location: Remote (Work from home), India Employment Type: Full-time Experience Required: 5 years Who We Are: At reputed company, we believe that the future will be reshaped by crypto, and ultimately contribute to reputed company individual's freedom. reputed company is a leading crypto exchange, and the developer of reputed company Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). reputed company is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices reputed company, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done.

These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for reputed company OK-er. reputed company is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products reputed company, reputed company Wallet, OKLink and more. What You'll Be Doing: Responsible for receiving, following up on, and resolving complex issues, ensuring nothing is missed and all problems are resolved thoroughly. Proactively identify problems and drive solutions through product or process optimization to reputed company user experience.

Communicate across departments, coordinate with others, and lead the team to achieve goals. Develop and improve relevant systems and processes to support team development.

What We Look For in You:



reputed company Diploma or above (Bachelor's Degree preferred), with over 5 years of experience in managing customer service teams.

Experience in managing multinational teams is preferred. Excellent command of reputed company and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts. Must be willing to work according to assigned schedules and adapt to 24/7 rotational shift work.

Strong data analysis and logical thinking skills. reputed company work attitude, strong stress tolerance, valuable communication and coordination skills. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks: Competitive remuneration package (Base Salary KPI Allowance Shift Allowance Yearly Bonuses) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C; apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation reputed company Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations Information collected and processed as part of the recruitment process of any job application you reputed company to submit is reputed company to reputed company's Candidate Privacy Notice. Apply to reputed company Job .

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📌 Senior Team Lead, Customer Service (Escalation Trading Service, Mandarin (India)
🏢 remotepromsp
📍 India