Company Description Aldovia Resort & Convention is a seventy-acre destination in Swiss Town, Bengaluru, located just ten minutes from Kempegowda International Airport. The property hosts large-scale conventions, conferences, grand weddings, and corporate retreats, with a strong focus on seamless logistics and memorable guest experiences. In addition to events, Aldovia offers leisure stays with landscaped grounds, five distinct dining venues, a full-service spa, and thoughtfully designed rooms.

Inspired by the concept of “The Wise Path,” the resort emphasizes graceful service and restorative experiences, inviting guests to slow down and reconnect. Team members join an environment that values craft, hospitality, and creating moments where guests feel truly at ease.

Role Description The Senior Guest Relations Associate role is a full-time, in office position based at Aldovia Resort & Convention in Bengaluru. This role focuses on welcoming guests, managing check-in and check-out processes, and ensuring a smooth arrival and departure experience. The associate responds to guest inquiries, handles feedback and escalations professionally, and coordinates with front office, housekeeping, food and beverage, and events teams to deliver consistent service.

Daily responsibilities include maintaining guest records, assisting with special requests,



supporting VIP and large group check-ins, and proactively identifying opportunities to enhance the guest journey. The role also involves promoting resort services, dining options, spa offerings, and event facilities to drive guest engagement and satisfaction.

Qualifications

- Candidates should possess strong Guest Relations skills, including handling inquiries, resolving issues, and managing VIP and group guests.
- Candidates should possess proven Customer Service and Customer Experience skills to ensure a consistently high standard of hospitality.
- Candidates should possess excellent Communication skills, both verbal and written, for interacting with guests and internal teams.
- Candidates should possess Sales skills to effectively promote resort services, upgrades, and special packages.
- Prior experience in the hotel or resort industry, especially in front office or guest relations roles, is highly beneficial.
- Ability to work flexible schedules, including weekends and holidays, with strong organizational and multitasking capabilities.
- Proficiency with hotel property management systems and basic computer applications is preferred.
- Diploma or degree in Hospitality Management or a related field is an advantage.

📌 Senior Guest Relations Associate (Hotel Industry Experience Candidate) (Bengaluru)
🏢 Aldovia Resort u0026 Convention
📍 Bengaluru