433217 HR Operations Team Lead (Bengaluru) Company: Gratitude Job Location: Bengaluru, Karnataka, India Employment Type: Full-time Experience Required: 7 - 10 years HR Operations Team Lead Location: Bangalore Experience: 710 Years Band: BPO 4 Salary: Up to 12 LPA Job Code: 433217 Shift: US Shift / 247 Operations Role Overview We are looking for an experienced HR Operations Team Lead to lead a team of 15 professionals supporting global HR Operations / Shared Services. The role will be responsible for service delivery, team performance, client and stakeholder management, process quality, and continuous improvement across multiple HR Operations domains.

Key Responsibilities Team Leadership &

- People Management Lead, mentor, and manage a team of 15 HR Operations professionals. Allocate work, monitor productivity, and ensure timely and accurate delivery. Drive employee engagement, capability development, and continuous learning. Manage performance activities including goal setting, feedback, ratings, and evaluations. HR Operations &
- Service Delivery Manage end-to-end HR Operations / Shared Services delivery for global clients.

Oversee processes across areas such as: Global Benefits Total Rewards Invoice Processing Ensure adherence to SLAs, quality standards, controls, and operational procedures. Identify and resolve process issues and operational risks. Client &

- Stakeholder Management Act as a key point of contact for global clients and internal stakeholders. Manage escalations and ensure timely resolution of complex issues. Build and maintain strong relationships with stakeholders across geographies. Communicate operational performance, risks, and improvement initiatives effectively. HR Technology &
- Process Management Utilize and manage HR Operations platforms such as Workday, Darwin, and ServiceNow.



Use ticketing and case-management tools to monitor requests, escalations, SLAs, and service delivery. Identify opportunities to improve service delivery through technology, automation, and process enhancements. Stay updated on relevant HR technology and operational best practices.

Strategic

Planning &

- Continuous Improvement Partner with leadership to develop and execute operational and team-development strategies. Drive continuous improvement, standardization, and process optimization. Analyze operational data and trends to identify risks, opportunities, and improvement areas. Support initiatives to expand service capabilities and align operations with organizational objectives.

Required Qualifications &

Skills Bachelor's or Master's degree in any discipline. 710 years of experience in HR Operations, HR Shared Services, or a similar setting.

Experience supporting international/global geographies. Proven experience in team leadership and people management. Strong client and stakeholder management skills. Hands-on experience with ServiceNow or similar ticketing/case-management tools. Strong understanding of HR Operations and Shared Services processes. Valuable analytical, communication, problem-solving, and escalation-management skills.

Preferred Technical Exposure Workday Darwin

ServiceNow HR Shared Services / HR Operations platforms Ticketing and case-management systems Reporting and operational performance-management tools Key Competencies Team Leadership &

- People Management HR Operations &
- Shared Services Client &
- Stakeholder Management Performance Management Service Delivery &
- SLA Management Process Improvement &
- Automation Problem Solving &
- Escalation Management Operational Reporting &
- Analytics Important Information Ex-TCS employees are not eligible to apply. PAN and Date of Birth (DOB) will be required for profile creation. .

Industry

BPO / Call Center

📌 433217 HR Operations Team Lead (Bengaluru)
🏢 Gratitude
📍 Bengaluru