Assistant Manager - Client Servicing - Kolkata Company: Tradeindia Job Location: Kolkata, West Bengal, India Employment Type: Full-time Salary: 4.5L6.5L a year Designation : Assistant Manager Experience Required (0-5) years Education Required: Graduation Roles and Responsibilities Client Servicing &
- Relationship Management Build trusted relationships with assigned clients and act as their primary point of contact. Conduct regular check-ins via calls and emails to ensure clients are satisfied and engaged. Understand client business goals and suggest relevant solutions to help them achieve better results. Share product/service updates, new features, or add-on offerings to keep clients informed and interested. Retention &
- Renewals Drive timely contract renewals and ensure minimal client churn. Track client usage, engagement levels, and overall satisfaction to ensure high retention.
Provide clients with ROI-driven insights to reinforce the value of our services. Upselling &
- Cross-Selling Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions. Collaborate with internal teams to customize offerings as per client needs. Collaboration &
- Reporting Coordinate with support, operations, and product teams to resolve client queries quickly. Maintain accurate records of all Calls, renewals, and account activities in CRM. Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
Skills: Positive Communication Negotiation skills Key account management skills Client Servicing, retention and renewals .