Customer Service Associate International Voice (Banking & Cards) TCS Company: SaviNexa Job Location: Maharashtra, India Employment Type: Full time Experience Required: 1 - 12 years Salary: 5,80,000 per year About the Role TCS is hiring experienced candidates for the position of Customer Service Associate International Voice for its US Banking & Cards process.

Eligibility Criteria Graduates: 112 years of BPO Voice experience.

HSC Candidates: 18 months10 years of BPO Voice experience. Freshers are not eligible.

International

Voice experience preferred.

Excellent

English communication skills.

Key Responsibilities Handle customer queries related to banking and cards. Maintain service quality and customer satisfaction. Achieve process targets, including SLA, KPI and AHT.



Follow process guidelines and implement feedback.

Work Details

Rotational and night shifts. 9-hour shift. 6 days working. Weekend availability as per business requirements.

Interview

Process HR Round V&A; Round Operations Round. V&A; Exemption (Fast Track) BPO1: Graduate with 12 months of experience Direct Operations Round.

BPOZ: HSC / Undergraduate with 1824 months of experience Direct Operations Round Compensation: 580,000.00 per year Benefits: Food provided Paid sick time Experience: BPO Voice experience.: 1 year (Preferred) Work Location: In person .

Industry

BPO / Call Center

📌 Customer Service Associate International Voice (Banking & Cards) TCS (Mumbai)
🏢 SaviNexa
📍 Mumbai