We are seeking an enthusiastic Inbound Sales Representative to join our dynamic team in the Mumbai Region. The ideal candidate will be responsible for handling incoming sales inquiries and providing exceptional customer service to our clients. This role is crucial in ensuring customer satisfaction and driving sales growth through effective communication and relationship-building skills.

Key Responsibilities

- Respond promptly to incoming sales inquiries via phone, email, or chat, ensuring a high level of customer service.
- Understand customer needs and provide tailored solutions to meet their requirements.
- Maintain accurate records of customer interactions and sales activities in our CRM system.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Follow up with potential customers to nurture leads and convert them into sales.
- Stay updated on product knowledge and industry trends to effectively communicate with customers.




- Assist in resolving customer complaints and issues in a timely manner.

Required Skills

- Proven experience in inbound sales or customer service roles.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with customers.
- Proficiency in using CRM software and other sales tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A customer-centric mindset with a passion for helping others. If you are a motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting prospect to contribute to our team's success.

Industry

Broking

Department

Customer Service (Domestic), Customer Service (International)

📌 Inbound Sales Representative (Mumbai)
🏢 Career Values
📍 Mumbai