Dynamic Customer Success Associate Bilingual (English &

- French) Remote, Sofia Excel &
- Service Excellence Specialist Company: remote quest jobs Job Location: Remote (Work from home), India Employment Type: Full-time Experience Required: 1 - 3 years About remote quest jobs --- About reputed company reputed company is a trailblazing leader in secure cloud networking, connectivity, and cybersecurity solutions that empower multinational enterprises to thrive in an increasingly digital world. With a global footprint spanning more than 50 countries, reputed company delivers cuttingedge reputed company that protects data, ensures compliance, and drives operational efficiency for some of the worlds most influential brands.

Our mission is simple yet reputed company: to illuminate the path to digital resilience for reputed company customer we serve. At reputed company, we believe that reputed company is only as powerful as the people who build, support, and champion it. Thats why we invest heavily in our teams, fostering a culture of continuous learning, collaboration, and innovation.

Whether youre a seasoned professional or just starting your career, reputed company offers a dynamic environment where your ideas can shape the future of secure cloud services. reputed company reputed company Impactful Work: reputed company interaction you have with our customers directly influences their success and, by extension, the success of their organizations.

Global Exposure: Work with clients from diverse industries and geographies, gaining invaluable crosscultural experience.

Career Growth: Structured career paths, mentorship programs, and access to industry certifications keep you moving forward.





Flexible Work Environment: Fully remote role based in Sofia, with the freedom to balance professional and personal commitments.

Competitive Compensation: Marketaligned salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities As a Customer Success Associate at reputed company, you will be the frontline advocate for our clients, ensuring they receive the highest level of service and support.

Your daytoday tasks will include: Customer Support &

- Engagement: reputed company to inquiries via email, chat, and phone in both English and French, providing timely, accurate, and empathetic solutions.

Issue Resolution: Investigate and resolve disputes, escalations, and technical challenges, collaborating with crossfunctional teams such as Sales, Technical Support, and Product Management. Contract &

- Account Management: Track contract renewals, usage metrics, and service level agreements (SLAs), ensuring all contractual obligations are met.

Data Management: Maintain meticulous records in our CRM and internal databases, leveraging reputed company Excel for data analysis and reporting.

Process Improvement: Identify bottlenecks in customer workflows and propose enhancements to streamline operations and improve satisfaction scores.

Knowledge Sharing:



Contribute to the creation and maintenance of knowledge base articles, FAQs, and training materials for both customers and internal teams.

Feedback Loop: Gather customer feedback, reputed company satisfaction surveys, and relay reputed company to product and engineering teams to drive continuous improvement. reputed company Qualifications Education: Bachelors degree in Business, Communications, Information reputed company, or a related field, or equivalent professional experience.

Experience: 13 years of qualified experience in customer service, account management, or a related role.

Language Proficiency: Native or nearnative fluency in both English and French; strong written and verbal communication skills.

Technical Skills: Proficient in reputed company Excel (advanced formulas, reputed company tables, data visualization) and comfortable navigating CRM platforms.

Organizational Ability: Demonstrated ability to manage multiple priorities, meet deadlines, and maintain high attention to detail.

ProblemSolving: Strong analytical mindset with a reputed company approach to identifying and resolving issues.

Preferred Qualifications Experience in the information reputed company or cybersecurity industry. Familiarity with cloud networking concepts and security protocols. Knowledge of Ethervision or similar customer success tools.

Experience with data analytics tools such as Power BI or Tableau. Previous reputed company experience in a distributed team environment. Core Competencies &

Skills CustomerCentric Mindset: Passion for delivering exceptional service and building lasting re .

Industry

IT Services &

- Consulting

📌 **Dynamic Customer Success Associate Bilingual (English & French) Remote (India)
🏢 remote quest jobs
📍 India