WE ARE HIRING – INTERNATIONAL BPOCustomer Service Executive – US Voice Collections Process

Job Location: Mumbai
Work Mode: Work From Office (WFO)
Process Type: 100% International Voice Process
Shift Timing: 5:30 PM – 4:30 AM (IST)
Working Days: 5 Days a Week
Week Offs: Saturday & Sunday (One Saturday working per month)
Employment Type: Full-Time

ELIGIBILITY CRITERIA

SSC CANDIDATES WITH 1 YEAR OF INTERNATIONAL BPO EXPERIENCE, HSC FRESHERS, AND CANDIDATES WITH 6 MONTHS OR MORE OF EXPERIENCE ARE WELCOME TO APPLY!

- SSC: Minimum 1 year of International BPO experience.
- HSC: Freshers are welcome.
- HSC / Graduates: Candidates with 6 months or more of experience can apply.
- Undergraduates and graduates can apply.
- Good English communication skills.
- Candidates must have a stable employment history (for experienced candidates).
- Should not be pursuing regular studies.
- Willingness to work in rotational shifts.

JOB DESCRIPTION & RESPONSIBILITIES

- Handle inbound and outbound calls with international customers regarding overdue payments and account-related queries.
- Assist customers with outstanding balances and repayment-related concerns.
- Negotiate and suggest suitable payment solutions based on customer circumstances.
- Understand customer financial concerns and provide appropriate resolutions.
- Maintain professional communication while ensuring a positive customer experience.
- Achieve assigned collection targets and productivity goals.
- Handle customer objections, complaints and escalations professionally.




- Maintain accurate records of customer interactions and payment commitments.
- Follow US collection regulations, compliance guidelines and company policies.
- Ensure quality standards and regulatory requirements are met during every interaction.

SKILLS REQUIRED

- Excellent verbal communication and listening skills.
- Strong negotiation and convincing abilities.
- Good analytical and problem-solving skills.
- Quick thinking and presence of mind.
- Basic computer knowledge and MS Excel skills.
- Ability to multitask and manage customer interactions.
- Target-oriented approach with a focus on performance.
- Professional telephone etiquette and customer-handling skills.

SHIFT & WEEK-OFF DETAILS

- 100% International Voice Process.
- US customer portfolio.
- Shift timing: 5:30 PM – 4:30 AM (IST).
- Saturday and Sunday week-offs.
- One Saturday working per month.
- Rotational week-off arrangements as per business requirements.
- Work From Office (WFO).
- No overtime facility.
- No additional compensatory offs.

SALARY & INCENTIVES

- Attractive salary based on experience and communication skills.
- Target-based incentive structure.
- Chance to earn additional incentives by achieving assigned targets.

INTERESTED CANDIDATES – APPLY NOW!

Contact Person: Prashant

Call / WhatsApp: (phone hidden)

Email: [email protected]

Share your updated resume directly on WhatsApp or email.

IMMEDIATE HIRING – LIMITED OPENINGS!

Pay: ₹21,600.00 - ₹40,000.00 per month

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Collection Executive (Mumbai)
🏢 Smart Employement
📍 Mumbai