*Designation:* Sr. Executive – Customer Service

*Department:* Sales & Marketing

*Priority:* Top Priority

*Experience:* 3–5 Years

*CTC:* ₹5–5.5 LPA

*Location:* As per company requirement

### Key Responsibilities

- Handle customer queries, complaints and service requests.

- Coordinate with customers and internal teams to ensure timely resolution.

- Manage order processing, order tracking and customer follow-ups.

- Maintain customer records, MIS reports and sales documentation.

- Coordinate with the sales team for order status, delivery and dispatch updates.

- Ensure customer satisfaction and maintain strong client relationships.

- Support the sales and marketing team in daily operations.

- Handle customer feedback and identify opportunities to improve service quality.





### Desired Candidate Profile

- Graduate in any discipline; MBA will be an added advantage.

- 3–5 years of experience in Customer Service / Sales Coordination.

- Positive communication and interpersonal skills.

- Proficiency in MS Excel and MS Office.

- Strong coordination, problem-solving and follow-up skills.

- Experience in handling B2B customers will be preferred.

[email protected]

Pay: ₹500,000.00 - ₹550,000.00 per year

Benefits:

- Provident Fund

Experience:

- Customer service: 2 years (Preferred)
- Export: 2 years (Preferred)

Work Location: In person

📌 Customer Service Executive (Navi Mumbai)
🏢 Happiest Solutions
📍 Navi Mumbai