Role description :

- SailPoint Operations**

The role also requires experience supporting enterprise IAM environments, handling critical incidents, and collaborating with global IAM teams. Exposure to CyberArk PAM/EPM environments will be an added advantage.

Key Responsibilities

- Provide operational support for SailPoint Identity Security Cloud (ISC) .
- Troubleshoot provisioning, lifecycle management, workflow, and access-related issues.
- Support access certification campaigns , access reviews, and governance processes.
- Implement minor enhancements including workflow updates, configuration changes, and entitlement corrections.
- Investigate incidents, perform Root Cause Analysis (RCA) , and implement resolutions.
- Handle P1/P2 incidents and ensure resolution within SLA timelines.
- Coordinate with client support teams and IAM stakeholders.
- Maintain operational documentation, runbooks, and SOPs.
- Provide secondary operational support for CyberArk PAM and CyberArk EPM environments.
- Participate in 24x7 support and on-call rotations.

Mandatory Skills

SailPoint ISC

- Strong hands-on experience with SailPoint Identity Security Cloud (ISC) :

- SailPoint administration, operations, and troubleshooting

- Provisioning and deprovisioning support

- Workflow management and troubleshooting

- Lifecycle Management (Joiner, Mover, Leaver)

- Access Certifications and Access Reviews

- Application Onboarding and Entitlement Management

IAM / IGA

- Strong understanding of Identity and Access Management (IAM) concepts
- Identity Governance and Administration (IGA)
- Access Governance and Compliance
- User Access Lifecycle Management

Microsoft Entra ID

- Microsoft Entra ID (Azure AD) administration/support
- Single Sign-On (SSO) troubleshooting
- App Registration support
- Identity integrations and access management

Production Support

- Experience supporting enterprise production IAM environments




- Incident and Problem Management
- P1/P2 Incident Handling
- Root Cause Analysis (RCA)
- Solid troubleshooting and analytical skills

ITSM

- Experience working with ITSM tools (ServiceNow preferred)
- Incident, Change, and Problem Management processes
- SLA-driven support model

Compliance & Governance

- SOX Compliance support
- Audit and Access Governance activities
- Access Certification campaigns

Preferred Skills

- CyberArk PAM (Privileged Access Management)
- CyberArk EPM (Endpoint Privilege Manager)
- Compliance-driven IAM environments
- IAM operational support in large enterprise environments
- Experience working with global/onshore teams

Required Experience

- 5-7 years of experience in Identity & Access Management.
- Minimum 3+ years of hands-on experience with SailPoint ISC operations and support.
- Experience supporting production IAM environments.
- Experience with access governance and compliance processes.

Soft Skills

- Strong communication and stakeholder management skills.
- Excellent troubleshooting and analytical abilities.
- Ability to work independently in a fast-paced support environment.
- Strong documentation and process-oriented mindset.

Skills

SailPoint, Privileged Access Management, Identity Governance, Incident Management, Change Management, CyberArk, SSO, Microsoft Entra ID, Identity and Access Management, Production Support, Issue Analysis About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Sailpoint Operations Engineer (Hyderabad)
🏢 UST
📍 Hyderabad