ServiceNow Engineer - ITOM

Function/Department :Information Technology / Infrastructure Services

Reports to : Director Engineering and Tools

Location : Mahadevapura Hobli, Bangaluru, Karnataka, India

Job Summary : Primary Responsibilities and Job Duties :

- Define and enforce CMDB governance & data quality standards
- Deep understanding of ServiceNow MID-server architecture and the role it plays in Discovery optimization, discovery patterns, Discovery schedules and cloud discovery.
- Perform data audits, health checks, and reconciliation.
- Collaborate with stakeholders in ITSM, ITOM, Asset & Vulnerability to gather requirements and translate them into technical solutions for process alignment.
- Work across other ServiceNow modules and capabilities according to demand.
- Design and develop solutions on the ServiceNow platform.
- Ensure compliance with ServiceNow development standards, low-code/no-code, configuration-not-customization and other best practices.
- Maintain a high standard of code quality by writing clean, efficient, and maintainable code optimizing for performance
- Stay updated with the latest ServiceNow features and enhancements and recommend improvements.
- Communicate technical problems and solutions to both technical and non-technical audiences.
- Participate in process design workshops and kaizen events.
- Occasional travel both nationally and internationally.
- Other Duties as assigned or required.

Qualifications

Required:

- 3+ years of experience in ServiceNow development and administration, with proven expertise in ITOM, CMDB, Application Mapping, and Vulnerability Management.
- Deep understanding of ServiceNow MID-server architecture and the role it plays in Discovery optimization, discovery patterns, Discovery schedules, Cloud discovery, Event Management




- Strong understanding of IT infrastructure—including servers, networks, storage, virtualization, and cloud services—is essential for accurately modeling configuration items and their relationships within a CMDB.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven bias for low-code/no-code approaches to development.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Experience integrating ServiceNow with other enterprise systems.
- Familiarity with the Agile methodology and working with Stories and Sprints to deliver new capabilities.
- Excellent problem-solving and communication skills.
- Ability to lead small projects with manageable risks.
- Comfortable working in a lean, fast-paced technology setting with high expectations.
- Ability to work independently with mínimal supervision while delivering results.
- Acts as a mentor and resource for other colleagues.

Preferred:

- Experience with Service Portal/Employee Center, Flow Designer, Integration Hub, NowAssist, Virtual Agent, AI Search, Performance Analytics, Platform Analytics, Event Management, Health Log Analytics, dashboards and reporting.
- Familiarity with Solarwinds, DataDog or similar observability tools.
- Evidence of commitment to continuous learning via certifications or attendance at conferences.





This position is based in the Fortive office in Bangalore with the option of remote work on 1 day per-week. Your primary colleagues will be based in India, the USA and the UK with stakeholders distributed globally - a flexible approach to your working day will be required.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a glo

📌 Servicenow Engineer - Itom (Bengaluru)
🏢 Fortive
📍 Bengaluru