Primary Skill : Presales Solutioning (End-to-End) Digital Customer Experience (DCX) Platforms

Microsoft Dynamics 365

Solution Design & Digital Transformation Strategy

Proposal Creation (RFP/RFI Response)Pricing & Commercial Modeling

Omnichannel Experience Design CRM, Client Presentations & Stakeholder Management

Presales Solutioning (End-to-End) Digital Customer Experience (DCX) Platforms

Microsoft Dynamics 365

Solution Design & Digital Transformation Strategy

Proposal Creation (RFP/RFI Response)Pricing & Commercial Modeling

Omnichannel Experience Design CRM, Client Presentations & Stakeholder Management

Secondary Skill :

- Customer Experience Strategy (CX / UX Understanding)

- Marketing Automation & Personalization

- AI-driven Marketing ConceptsCloud & Digital Architecture (Cloud-native solutions)

- Deal Structuring & Risk AssessmentCross-functional Team CoordinationWin/Loss Analysis & Continuous Improvement

- Thought Leadership & Chance Shaping

- Negotiation & Communication SkillsDigital Maturity Assessment

- Agile Methodologies (Scrum, Sprint Planning, Reviews) :





- Functional & Technical Documentation (BRD, FRD, FSD) :

- Solution Architecture (High-Level Design :

- ) System Integration & API Understanding**:

- Data Analysis & Data Mapping Demo / Sprint Review Presentations**:

- Training & Knowledge Transfer :

- Stakeholder & Vendor Coordination :

- POC (Proof of Concept) Development :

- Presales Support & Proposal Presentation

Job Description - Grade Specific :

- Lead end-to-end presales activities (from identifying opportunity to final proposal).
- Design digital customer experience (DCX) solutions using CRM,
- Create proposals, pricing, and solution designs .
- Present solutions to clients and stakeholders .
- Work with teams (Sales, Delivery, Marketing) to close deals.
- Build omnichannel customer experience strategies .Perform pricing, cost estimation, and deal structuring .
- Guide clients on digital transformation and technology strategy .Participate in win/loss analysis and continuous improvements .

📌 Principal Software Engineer (Bengaluru)
🏢 Capgemini
📍 Bengaluru