Summary : The Engineering Manager - Operations (EM-Ops) is the single point of accountability for operational delivery, platform reliability, release management , and shared services across internal and external engineering operations teams.

The EM-Ops provides direct leadership for three teams (~15 people) responsible for development and release infrastructure, including both on-premise legacy environments and cloud platforms (e.g. Amazon Web Services (AWS) , while also overseeing externally delivered Infrastructure as Code (IaC)-based deployment platforms .

A key dimension of this role is setting and executing cost-reduction objectives , ensuring platform operations are delivered in the most efficient and sustainable way possible.

The EM-Ops drives operational excellence across monitoring, provisioning, release execution, deployment, and support , ensuring platforms are stable, scalable, and cost-effective . This role is responsible for evolving operations towards an automation-first, IaC-driven model , reducing manual overhead and improving consistency across environments.

The EM-Ops also drives continuous improvement across operational practices, including adoption of Artificial Intelligence (AI)-enabled workflows , modern tooling, and standardised platform patterns to improve engineering productivity and platform scalability.

- Position Details : Role Purpose : The Engineering Manager - Operations (EM-Ops) is accountable for the end-to-end operation of engineering platforms and shared services, spanning both internally managed system teams and externally delivered platform capabilities, including release management and execution .

This includes ownership of:

- Internal engineering operations teams responsible for development and release infrastructure ,



covering on-premise environments and cloud platforms :

- Release management capabilities , including planning, coordination, execution, and support of platform and product releases

- External platform teams responsible for Infrastructure as Code (IaC)-based deployment, environment provisioning, platform upgrades, and lifecycle management

The EM-Ops will manage three teams (approximately 15 engineers and platform engineers) , providing leadership across both internal and external operational capabilities.

A core accountability of the role is to define, baseline, and deliver measurable cost-reduction outcomes across infrastructure and operations, ensuring cost efficiency is actively managed and continuously improved.

This role ensures the effective day-to-day operation of these platforms, including monitoring, support, provisioning, release execution, and continuous improvement , while driving alignment to standardised platform architectures and engineering practices.

A key focus of the role is to modernise operational capabilities , transitioning from fragmented and manual processes to automated, scalable, and repeatable platform services . This includes embedding Infrastructure as Code (IaC), automation, and Artificial Intelligence (AI)-enabled workflows into operational processes to improve efficiency, reduce cost, and increase delivery speed.





The EM-Ops acts as the central point of coordination ensuring that operational platforms and release processes meet the needs of development teams and support reliable, high-quality delivery.

The EM-Ops also provides strong people leadership, ensuring clear accountability, effective problem-solving, and continuous capability uplift across teams.

- Responsibilities : Operational Leadership :

- Lead three teams (~15 people) across internal system teams, shared services, and release functions
- Ensure operational readiness across environments, including monitoring, support, and reliability
- Establish and evolve operating models, runbooks, and support frameworks leveraging AI tools
- Drive clear ownership and accountability across operational domains with key leaders

Release Management :

- Own release management and execution across platforms and supported products

- Ensure predictable, high-quality releases through defined processes and governance

- Coordinate release planning, scheduling, and cross-team dependencies :

- Drive automation of release processes to improve speed, reliability, and repeatability

- Ensure effective release support, validation, and rollback mechanisms

Platform & Delivery :

- Own operational delivery outcomes across internal and external teams

- Support Program Increment (PI) planning , prioritisation, and execution

- Define and track operational metrics (availability, Mean Time to Recovery (MTTR), deployment success, cost)

- Ensure effective environment provisioning, release support, and platform availability :

- Drive resolution of operational issues, risks, and bottlenecks

Cost Optimisation & Efficiency :

- Define and execute **c

📌 Engineering Manager - Operations (India)
🏢 CSG
📍 India