About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 2025.

About Position : We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional customer experiences.

- Role: Senior Genesys Cloud Engineer :

- Location:



All Persistent Locations :

- Experience: 6 to 13 Years :

- Job Type: Full Time Employment

What You'll Do :

- Design and architect end‑to‑end contact center solutions using Genesys Cloud
- Lead solution design for voice, IVR, call routing, ACD, and digital channels
- Translate business requirements into scalable, secure, and high‑availability architectures
- Configure and optimize Genesys Cloud Architect flows, routing strategies, and queues
- Lead and support Genesys Cloud implementations, migrations, and upgrades
- Design and support integrations with CRM and enterprise systems using APIs, web services, and middleware
- Provide technical leadership during customer discussions, solution workshops, and design reviews
- Support pre‑sales activities, including solution presentations and technical proposals
- Troubleshoot complex production issues and perform deep root cause analysis
- Guide development teams and review configurations to ensure best practices
- Ensure solutions meet performance, security, and compliance requirements
- Prepare architecture documents, design artifacts, and implementation guidelines

Expertise You'll Bring :

- 6 to 13 years of experience in Contact Center technologies
- Strong hands‑on experience with Genesys Cloud (PureCloud)
- Expertise in IVR, ACD,



call routing, Architect flows, and queues
- Experience with Genesys Cloud APIs, integrations, and event frameworks
- Knowledge of SIP, VoIP, PSTN, CTI, and telephony concepts
- Experience integrating Genesys Cloud with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.)
- Strong troubleshooting and analytical skills in enterprise contact center environments
- Ability to lead architecture discussions and interact with stakeholders at multiple levels

Benefits :

- Competitive salary and advantages package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment :

- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

1

- Open Positions

Genesys Cloud, CCaaS, GCCX, Genesys Cloud Integrations

- Skills Required

BENGALURU / India

- Location

Genesys Cloud, CCaaS, GCCX, Genesys Cloud Integrations

- Desirable Skills

6 to 13 years

- Years Of Exp

174197

- Job Code

📌 Genesys Cloud (Bengaluru)
🏢 Persistent
📍 Bengaluru