Lucknow, Uttar Pradesh

Job Summary

The Service Desk Engineer serves as the first point of contact for end users, providing technical support and resolving IT-related incidents, service requests, and queries. The role focuses on delivering high-quality customer service, ensuring SLA compliance, and maintaining operational excellence through effective troubleshooting and incident management. Responsibilities align with ITIL-based service management practices.

Key Responsibilities

Skill Requirements

Required Technical Skills Windows 10/11 Administration and Troubleshooting Microsoft Office / Microsoft 365 Support Active Directory User Administration VPN and Remote Access Support Printer and Peripheral Troubleshooting Basic LAN/WAN and Network Troubleshooting ServiceNow, Remedy, or equivalent ITSM tools Incident, Request,



and Problem Management Remote Support Tools Knowledge Base Documentation Ticket Lifecycle Management Preferred Skills ITIL Foundation Certification Exposure to Global Service Desk Operations Knowledge of Azure AD and Endpoint Management Experience supporting VIP/Executive Users Basic PowerShell scripting knowledge Shift-based support experience

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable For This Role #body.unify div.unify-button-container.unify-apply-now : focus, #body.unify div.unify-button-container.unify-apply-#body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply

📌 Analyst - English, Arabic, Microsoft Windows (Lucknow)
🏢 HCLTech
📍 Lucknow