Willingness to travel to client locations. Key Responsibilities - Install, configure, and commission Laser, Inkjet, Dot Matrix, Thermal, Barcode, Label, and Multifunction Printers (MFPs). - Diagnose and resolve hardware and software issues related to printers and scanners. - Install and configure printer drivers on Windows and network environments. - Configure printers over USB, LAN, Wi-Fi, and Print Server environments. - Troubleshoot print quality issues such as paper jams, toner problems, image defects, and connectivity issues. - Perform preventive maintenance and periodic health checks of printers. - Replace consumables and hardware components including toner, drum, fuser, rollers, formatter board, power supply, etc. - Configure network printing, shared printers, and IP-based printers. - Coordinate with OEMs for warranty support, spare replacement, and escalations. - Maintain inventory of printers, spare parts, and consumables. - Record service calls, prepare maintenance reports, and update ticketing systems. - Ensure adherence to SLA timelines for incident resolution. - Provide technical assistance and user guidance on printer operations. - Support large-scale printer deployments,



relocations, and upgrades. - Maintain documentation of installation, configuration, and maintenance activities. Technical Skills - Valuable knowledge of HP, Canon, Epson, Brother, Ricoh, Kyocera, Xerox, Samsung, Zebra, TVS, and other printer brands. - Understanding of printer architecture and hardware components. - Experience in troubleshooting: - Network Printers - USB Printers - MFP Devices - Thermal & Barcode Printers - Knowledge of: - TCP/IP Networking - DHCP, Static IP Configuration - Windows Operating Systems - Print Servers - Active Directory (basic) - Remote Support Tools - Familiarity with printer firmware upgrades and driver installations. Preferred Experience - Experience in AMC/FMS projects. - Experience supporting enterprise printer fleets. - Experience working with ticketing tools (ServiceNow, Freshservice, ManageEngine, etc.). - Knowledge of SLA-based support environments. - Exposure to Government, Banking, Education, Healthcare, or Enterprise IT projects. Pay: Up to ₹25,000.00 per month Work Location: In person

📌 Printer Support Engineer (Kolkata)
🏢 Ultimate Digital Solutions
📍 Kolkata