Tracking & Tracing Executive

Operations / Logistics

Reports To

Operations Manager / Team Lead

Job Summary

The Tracking & Tracing Executive is responsible for monitoring the movement of shipments from pickup to final delivery. The role involves maintaining continuous communication with carriers and drivers, updating shipment statuses, identifying delays, resolving transit issues, and ensuring accurate tracking information is communicated to internal teams and customers.

Key Responsibilities

- Track and monitor assigned shipments throughout the transportation lifecycle.
- Contact carriers, dispatchers, and drivers to obtain real-time shipment updates.
- Update Transportation Management System (TMS) with accurate shipment statuses.
- Ensure pickups, in-transit movements, appointments, and deliveries occur as scheduled.
- Proactively identify shipment delays and escalate critical issues to the operations team.
- Coordinate with brokers, dispatchers, warehouses, and customers regarding shipment progress.
- Verify Proof of Delivery (POD) documents after successful delivery.
- Maintain accurate records of all communications and shipment updates.
- Ensure compliance with customer service level agreements (SLAs).
- Resolve shipment discrepancies including detention, layover, missed appointments, and delays.
- Prepare daily tracking reports and operational updates.
- Support the operations team in minimizing service failures.
- Follow company SOPs for shipment tracking and documentation.
- Maintain high standards of customer service and professionalism.

Required Skills :

- Excellent verbal and written English communication.




- Strong follow-up and negotiation skills.
- Ability to multitask in a fast-paced environment.
- Good analytical and problem-solving abilities.
- High attention to detail and accuracy.
- Time management and organizational skills.
- Ability to work night shifts (US Logistics operations), if required.

Technical Skills

- Experience with Transportation Management Systems (TMS).
- Knowledge of load boards and carrier communication platforms.
- Microsoft Excel, Outlook, and Google Sheets.
- Familiarity with GPS tracking tools and shipment monitoring software.
- Basic understanding of logistics documentation.

Qualifications :

- Bachelor's degree in any discipline (preferred).
- 0-3 years of experience in logistics, freight brokerage, tracking & tracing, or transportation operations.
- Freshers with excellent communication skills may also be considered.

Preferred Experience

- US Freight Brokerage
- Truckload (FTL)
- Less-than-Truckload (LTL)
- Dry Van, Reefer, Flatbed operations
- Carrier coordination
- Shipment tracking and customer support

Key Performance Indicators (KPIs)

- On-time shipment tracking accuracy.
- Number of loads tracked per shift.
- Response time to shipment updates.
- Carrier follow-up effectiveness.
- POD collection turnaround time.
- Issue resolution time.
- Customer satisfaction and SLA compliance.
- Accuracy of TMS updates.

Working Conditions

- Night shift (US Time Zone), if supporting North American operations.
- Fast-paced logistics workplace requiring continuous monitoring.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Food provided

Work Location: In person

📌 Tracking and Tracing Executive (Sahibzada Ajit Singh Nagar)
🏢 PINAQUI BUSSINESS SOLUTIONS
📍 Sahibzada Ajit Singh Nagar