Job description Company and perks - Job ID - PRINC019345 - Employment Type - Regular - Work Style - on-site - Location - Bangalore,INKA,India - Role - Principal Technical Support Engineer - Why UKG: - At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. - We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. - Qualification: - Must be a B.E / B.Tech / MCA/ M.Sc / MBA graduate - 8 to 12 years of IT experience. - Experience in the UKG Products with significant related working experience in a Customer Support Center function, with at least 2 years of support experience. - Certification on UKG Products, Dell Boomi, and Other HCM product certifications is an advantage. - Should have sound knowledge on the following technologies: - o An understanding of web technologies such as Java/XML, MS IIS, HTML. - o Familiarity with Oracle or SQL relational database management systems and SQL scripting. - o Java. - o Microsoft Operating systems. - o Networking technologies. - o Experience with CRM solutions such as Salesforce.- The ability to manage multiple tasks of varying complexity and ambiguity to completion with mínimal supervision. - Experience in both small and large companies in a B2B environment is highly desirable. - Track record of accomplishment and effectiveness within organisations. - Ability to remain focused with a solid attention to detail. - Ability to translate business issues into appropriate outcomes. - Strong verbal and written English skills are essential.



- You will understand our UKG Global Job Architecture career matrix profile for Global Support Technical Support Engineering. This role is expected to be fulfilled in a LEARNING capacity. - Job Description: - Provide product technical support to UKG India and Australia customers across various UKG products. - Working hours will be from Monday to Friday, 9:30 A.M. to 6:30 P.M. IST. Weekly thrice should be coming to Bangalore office. - Monitor the support queue and pick the cases. - Ensure timely resolutions are provided by strictly following SLAs. - Use knowledge base articles, collaborate with product engineering, and consult senior team members when needed in solving the customer issues. - Analyze and resolve complex customer issues of the below UKG products. - o UKG Pro WFM - o Integrations - o BIRT Reports - o Universal Device Manager - o UKG Terminals - Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review. - Analyze customer configurations and think ‘outside the box’ to resolve and/or find an appropriate alternate solution. - Fully document all activities, interactions, and next steps throughout the lifecycle of a case as per UKG standard support process. - Create and update knowledge base articles when required to help improve UKG knowledge base articles. - Be available for support during weekends, public holidays, and after-hours as per business needs. - Company Overview: - UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. - Disability Accommodation in the Application and Interview ProcessNOTICE ON HIRING SCAMSUKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter ABOUT OUR JOB DESCRIPTIONSAll job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

📌 Principal Technical Support Engineer (Bengaluru)
🏢 UKG (Ultimate Kronos Group)
📍 Bengaluru