Site Name : UK - London - New Oxford Street, Bangalore, Poznan Pastelowa Posted Date : Mar 23 2026

As Global Service Owner you will be accountable for the end-to-end performance, governance and continuous improvement of multiple WREF services. You will develop and deploy global service strategies, partner with regional teams and providers to standardize operating models, and drive initiatives that improve employee experience, efficiency and measurable outcomes.

Key Responsibilities

- Serve as Global Service Owner and primary Business Owner for multiple WREF services, accountable for service performance, escalations and continuous improvement.
- Develop and deploy global service strategies aligned to WREF objectives, employee experience goals and regional needs.
- Govern and optimise services globally, partnering with service providers and site leads to ensure consistent delivery of global standards and measurable performance outcomes.
- Identify, recommend and implement service enhancements that improve employee experience, efficiency and value.
- Own business process and service management for the Workplace Insights service, ensuring data integrity, insight generation and actionable outcomes.
- Provide service ownership for Fleet Management, including governance, standardisation and support for programmes (e.g., EV adoption, driver safety).
- Act as SME and single point of contact for service decision-making and escalations to enable rapid resolution.
- Define and maintain consistent SOWs, operating models and governance frameworks to drive regional and global standardisation.
- Partner with stakeholders to support technology integration, data governance and risk mitigation to ensure compliant, resilient services.
- Report on service performance,



project progress and lessons learned, providing clear recommendations for improvement and scale.

Basic Qualifications We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

- Experience in Facilities Management and/or Real Estate Management.
- Experience managing or governing service partners.
- Broad understanding of Real Estate and Facilities Management industry.
- Demonstrated ability to work cross-functionally with workplace design, facilities operations, technology, HR, communications and change teams.
- Experience defining metrics and dashboards to measure service success and identify improvement opportunities.
- Proven track record of customer focus, creating business cases, and influencing change in ambiguous environments.
- Strategic thinker with capability to plan and act for long-term outcomes.
- Excellent interpersonal, presentation and stakeholder engagement skills, including senior leadership interaction.
- Robust change leadership and motivational skills.

More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role.



If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receive

**Important notice to Employment businesses/ Agencies

📌 Wref Service Owner (Bengaluru)
🏢 GSK
📍 Bengaluru