Provide Superior Customer Experience on phone to Corporate and Small Business Card Members who use American Express for several exclusive benefits and services Minimum Qualifications: - Minimum 10+2 in any stream - Minimum 1 year of meaningful experience in customer service voice - Excellent Verbal Communication - Customer Focused, with Robust Ability to resolve Customer Issues and Effectively Address Service No Situations - Strong interpersonal, communication and listening skills - Demonstrated Dependability/Self Motivating Skills. Change Management Ability - Demonstrated Ability to Work effectively within a Team Environment as well as independently - Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situationsProven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel) Preferred Qualifications: - Preferably Graduate in any stream At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex,



you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: - Competitive base salaries - Bonus incentives - Support for financial-well-being and retirement - Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) - Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need - Generous paid parental leave policies (depending on your location) - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

📌 Customer Care Professional (Gurugram)
🏢 American Express
📍 Gurugram