We are looking for a responsible and detail-oriented Dispatch Executive who can ensure all orders are shipped on time, accurately, and without errors .
This role is critical to maintaining fast delivery, low RTO, and high customer satisfaction .
- Key Responsibilities
1. Daily Order Dispatch
- Manage end-to-end order dispatch process :
- Ensure all orders are packed and ready before courier cut-off :
- Prioritize urgent and same-day deliveries
2. Courier Coordination
- Coordinate with courier partners ( Delhivery, Blue Dart, Xpressbees, etc. )
- Schedule pickups and ensure smooth handover
- Follow up on delayed or missed pickups
3. Dispatch Accuracy
- Verify:
- Correct product
- Correct quantity
- Correct shipping label
- Ensure zero wrong shipments
4. Order Tracking & Issue Handling
- Track dispatched orders
- Resolve issues like:
- Shipment delays
- Lost shipments
- Address problems
5. Inventory Coordination
- Work with inventory/packing team
- Ensure stock availability before dispatch
- Avoid dispatch delays due to stock mismatch
6. Documentation & Reporting
- Maintain daily dispatch reports:
- Orders dispatched
- Pending orders
- Delayed shipments
- Update management regularly
- Key Performance Indicators (KPIs)
- Same-day / next-day dispatch rate
- Dispatch accuracy (error-free shipments)
- Courier pickup success rate
- Reduction in dispatch-related delays Required Skills :
- Experience in e-commerce / warehouse / dispatch operations :
- Strong coordination & problem-solving skills
- Ability to work under deadlines
- Basic knowledge of Excel / Google Sheets :
- Familiarity with Shopify / order panels (preferred)