CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. - Overview This role focuses on troubleshooting, configuration, data integrity, and incident resolution, working under the guidance of the Salesforce Tech Ops Lead. The analyst collaborates with technical and business teams to maintain system stability, accuracy, and compliance.

Key Responsibilities

- Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow.
- Execute user management tasks (account setup, deactivation, roles, profiles, permission sets, public groups).
- Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows.
- Maintain and update dashboards, reports, and record types based on business needs.
- Assist with SOQL queries and troubleshooting via Workbench or Developer Console.
- Support data operations: imports, exports, and updates using Data Loader or Workbench.
- Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance).
- Participate in UAT cycles, regression testing, and deployment validations.
- Document recurring issues, resolutions, and process updates in knowledge base.
- Track compliance-related tasks and ensure adherence to established TPM and SOX standards.




- Identify system inefficiencies and escalate improvement opportunities to the Tech Ops Lead.

Skills & Experience

- Strong knowledge of Salesforce Administration and configuration best practices.
- Experience with ServiceNow or equivalent ITSM tools (incident, change, RCA workflows).
- Familiarity with TPM concepts such as fund allocation, claims, and reconciliation.
- Ability to write and run SOQL queries; comfort with Workbench and Data Loader.
- Understanding of Salesforce security models and Single Sign-On basics.
- Exposure to integration workflows and data synchronization concepts.
- Basic awareness of SOX or audit-driven operational processes.
- Detail-oriented, process-focused, and capable of managing multiple tasks in parallel.

Professional Attributes

- Strong analytical and problem-solving abilities.
- Clear written and verbal communication skills.
- Team-oriented and responsive to direction from Lead and business stakeholders.
- Self-motivated with ownership over assigned deliverables.
- Adaptable to changing priorities in a global, fast-paced environment - Preferred Qualifications
- Salesforce Certified Administrator or equivalent experience.
- Experience supporting Salesforce Consumer Goods Cloud or TPM modules.
- Prior experience in enterprise support or IT operations role

How We Work : We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential.



We live up to our purpose employing the following behaviors:

- We collaborate : Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate : At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute : We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Adaptable Work : We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are : Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consum

📌 Sr. Developer-commercial-salesforce (Hyderabad)
🏢 Mattel
📍 Hyderabad