Job Description

- **
- Software Engineering Manager
- Req ID: 58710
- Posting Start Date: 18/05/2026
- Job Function: Software Engineering
- Division: Digital
- Job Location: IND-Bengaluru-RMZ Ecoworld
- Advertised Salary: competitive

Job Req ID: Posting Date: Function: Location : Salary : About the role :

- Specific business area: Remote access is a mission-critical, colleague-facing platform enabling secure and productive work from anywhere.

- Impact of the role: This role leads engineering delivery and operational excellence across Remote Access capabilities, with a strong working knowledge of Citrix virtual apps/desktops and Zscaler zero-trust access patterns

- Leadership accountabilities (behaviours)

- Change agent who leads with clarity and optimism and can move teams through ambiguity. o Solution-focused achiever who turns problems into measurable outcomes o Collaborative partner across product, security, networks, operations, and suppliers. o Inclusive people leader: performance management, talent development, and building psychologically safe teams. What you’ll be doing :

- Engineering leadership & delivery

- Lead engineering teams critical to organisational performance, ensuring high-quality outcomes delivered predictably to time/budget. o Coach, mentor, and develop engineers; build capability for current priorities and future platform evolution. o Drive adoption of contemporary engineering practices, tooling, and methods that progressively advance service capabilities. o Own and communicate an ambitious technical roadmap for Remote Access services that maps to business needs and constraints.

- Remote Access platform ownership

- Provide day-to-day engineering leadership for Remote Access platforms, operating as a hands-on technical leader where needed,



and ensuring excellent cross-team collaboration. o Translate the agreed access architecture into actionable engineering backlogs, runbooks, and measurable outcomes (e.g., experience, stability, adoption, compliance). o Work with security and governance stakeholders to ensure Remote Access services remain secure-by-design and compliant with organisational standards. o Citrix focus areas o Service engineering oversight for Citrix-based desktop/apps delivery, including resilience, performance, and lifecycle hygiene (patching/upgrades/compatibility). o Improve platform stability and experience outcomes (e.g., measurable logon performance and defect/bug burn-down as part of engineering engagement). o Zscaler focus areas (examples of scope):

o Support the progression of zero-trust access patterns through Zscaler capabilities (e.g., private access and internet access patterns), ensuring smooth transitions for user cohorts and apps

- Operational excellence (SRE mindset)

- Ensure team standards of engineering and operational excellence are upheld; implement metrics and processes for regular assessment and improvement. o Build services that are secure, reliable, diagnosable, actively monitored, and reusable, with robust automation to support continuous delivery and developer productivity.

- Stakeholder management & service partnership





- Engage stakeholders regularly to understand requirements and translate them into outcomes-focused delivery plans (delivered in sprints / iterative delivery o Operate as an SME in Remote Access engineering, contributing to group-level discussions and balancing short-term impact with long-term transformation Essential Skills / Experience :

- Core engineering management & delivery

- Proven experience leading software/platform engineering teams using Agile delivery and modern SDLC practices.

- Strong operational discipline: metrics-driven improvement, release quality oversight, and reliable service ownership.

- Comfortable with engineering tooling and ways of working (e.g., JIRA/Confluence-style tracking and documentation).

- Creative problem solver with professionalism under pressure

- Remote Access domain knowledge (must-have for this role)

- Working knowledge of Citrix remote access / app & desktop delivery patterns and the operational realities of stability, performance, and lifecycle management.

- Working knowledge of Zscaler in a zero-trust access model, including how access pathways differ for web apps vs desktop apps.

Desirable Skills / Experience :

- Experience improving service reliability through monitoring, automation, and measurable SLO/SLI-style thinking (SRE practices).
- Experience partnering with security/governance teams on secure access controls and compliance requirements.
- Exposure to identity/access modernisation challenges that impact remote access delivery.
- Familiarity with ITSM concepts and tooling (basic ServiceNow/CMDB/ITSM awareness is beneficial)

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our c

📌 Software Engineering Manager (Bengaluru)
🏢 BT
📍 Bengaluru