Noida, Uttar Pradesh

Job Summary

Overall minimum of 8+ years in ServiceNow. 5+ years of ServiceNow Developer experience and 4+ years of ServiceNow ITOM, Event Management, Alerting, Discovery, Service Mapping, Integrations, CMDB, SolarWinds, Splunk, Datadog, Dynatrace, Monitoring & Observability

Key Responsibilities

Implement and maintain ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, CMDB, Health Dashboard, and Operational Intelligence (AIOps).

Configure, manage, and troubleshoot MID Servers.

Maintain CMDB health, governance, relationship mapping, and data accuracy.

Design and implement Service Mapping for critical business services.

Troubleshoot Discovery patterns, credentials, classification issues, and monitoring integrations.

Design and implement enterprise alerting and event management solutions including correlation, suppression, aggregation, and automated incident creation.

Implement alert prioritization, routing, root cause analysis, predictive alerting, and noise reduction strategies.

Integrate ServiceNow with SolarWinds, Splunk, Datadog, Dynatrace, AppDynamics, SCOM, LogicMonitor, ThousandEyes, Azure Monitor, AWS CloudWatch, New Relic, Zabbix, Nagios, and Prometheus.

Design and develop integrations using REST, SOAP, IntegrationHub, Webhooks, Import Sets, Transform Maps, JDBC, and file-based integrations.

Automate operational processes using Flow Designer, Orchestration, Runbook Automation, and IntegrationHub.

Develop ServiceNow customizations using JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Policies, and Scheduled Jobs.

Support Incident, Problem, and Change Management processes and major incident investigations.





Collaborate with Infrastructure, Network, Cloud, Security, and Application teams while mentoring junior members

Skill Requirements

ServiceNow ITOM, Discovery, Service Mapping, Event Management, CMDB, MID Servers, Flow Designer, IntegrationHub, Operational Intelligence (preferred).

Alert Management, Alert Correlation, Alert Suppression, Event Processing, Event Rules, Root Cause Analysis, Monitoring Strategy Design, Observability Practices.

REST APIs, SOAP APIs, Webhooks, JSON/XML, Import Sets, Transform Maps, IntegrationHub Spokes.

JavaScript, Glide API, ServiceNow Scripting.

Windows, Linux, VMware, Networking, DNS, Load Balancers, Azure, AWS, and GCP.

Other Requirements

Preferred Qualifications

ServiceNow CSA Certification.

ServiceNow CIS-ITOM Certification.

ITIL Foundation Certification.

Additional ServiceNow certifications are highly desirable.

Experience

5+ years of ServiceNow experience.

3+ years of ServiceNow ITOM implementation experience.

Experience implementing Event Management and enterprise monitoring integrations.

Experience with observability and monitoring platforms.

Experience working in large enterprise environments.

Key Competencies

Robust troubleshooting and analytical skills.

Excellent communication and stakeholder management abilities.

Ability to lead customer-facing discussions.

Strong ownership, accountability, and proactive mindset.

Experience leading complex ITOM and integration initiatives. #body.unify div.unify-button-container.unify-apply-now : focus, #body.unify div.unify-button-container.unify-apply-#body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply

📌 Lead Consultant (Noida)
🏢 HCLTech
📍 Noida