Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth.

Additionally, Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation,



hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value.

Responsibilities :

- Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Data Cloud
- Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
- Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
- Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Data Cloud customers
- Build strong relationships with both internal and external business partners, contributing to broader goals and growthDrive thought leadership through mentoring and knowledge sharing
- Your Impact

As a Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value,



you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Team Work

Collaboration is at the core of our success, and as a Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering solid relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Minimum Requirements :

- Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP + AI
- Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces
- Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Data Cloud
- Deep understanding of data modeling, integration architectures, and data governance best practices
- Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
- Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
- Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies
- Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
- Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to r

📌 Success Architect - Data360 (Hyderabad)
🏢 salesforce
📍 Hyderabad