Location : Noida Sector 62, UP, IN, 201309

Salary : Nil

Division : Academic

Department : Academic India

Job Title

Title : Operations Support Assistant

Department : Academic

Location : Sector - 62, Noida, India

About the Role

Introduction - the ‘why’

This role offers a great opportunity to be at the centre of day-to-day office operations, supporting essential administrative and IT coordination activities. It is ideal for individuals looking to build a strong foundation in operations, workplace management, and cross-functional collaboration within a global organization.

The role is particularly compelling as it combines administrative coordination with hands-on IT support, vendor interaction, and employee-facing responsibilities. You’ll engage with workplace teams, IT systems, and operational processes, contributing directly to an efficient and well-supported office environment.

Opportunity - the ‘what’

In this role, you will manage a variety of administrative and IT support activities, ensuring seamless day-to-day office operations.

Key responsibilities include : Managing office supplies, tracking inventory, and maintaining accurate records

Supporting reporting, documentation, and operational record-keeping

Coordinating with facility management for office upkeep and workplace changes

Collaborating with workplace teams on events and facility-related initiatives

Monitoring and managing employee attendance systems, ensuring accuracy and timely updates

Maintaining employee seating plans and coordinating guest arrangements

IT and Technical Support : Acting as the primary point of contact for IT-related issues in the office





Facilitating resolution of hardware, software, and network issues

Escalating unresolved issues to IT teams and following up for closure

Acting as a liaison between end-users and IT teams

Managing IT inventory, including tagging assets and maintaining stock records

Coordinating procurement requirements and handling vendor interactions

Managing stock receipt, storage, and invoice handover for payment processing

Supporting joiner and leaver IT asset allocation and return

Liaising with GTSD and AWFIS teams for network, printing, and access issues

Coordinating site access for IT engineers when required

Cross-functional collaboration : Partnering closely with HR, IT, and SAP teams for administrative and operational needs

Supporting onboarding and offboarding processes from an admin and IT perspective

Impact of the role : Ensures smooth functioning of daily office operations

Improves employee experience through efficient support systems

Maintains operational accuracy and timely issue resolution

Supports cross-functional alignment across HR, IT, and facilities

About You

Essential Criteria

Basic knowledge of Windows/Mac OS

Good working knowledge of MS Office tools

Strong record-keeping and organizational skills

Good English language and communication skills

High attention to detail and ability to follow instructions accurately

Ability to respond promptly and manage tasks efficiently

Desirable Criteria

Familiarity with attendance and facility management tools

Understanding of IT ticketing systems

Queries

Salary

Dependent on skills and experience

Job Category : Support & Operations

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