Role Overview

As a Customer Success Manager at Loop, you own the end-to-end health, retention, and growth of a portfolio of mid-sized clients. You are a revenue owner , not a support function—responsible for driving renewals, expansion, and product adoption by becoming a trusted advisor to customers. - What You Own

1. Revenue & Retention

- Own renewals, retention, and net revenue growth across your portfolio
- Drive upsell and cross-sell opportunities in existing accounts
- Proactively identify churn risks and execute recovery plans

2. Customer Outcomes & Adoption

- Drive product adoption, engagement, and utilisation across accounts
- Use data to track leading indicators and forecast account health

3. Strategic Account Management

- Build and maintain relationships with key decision-makers and stakeholders :

- Act as a trusted advisor on employee health and benefits strategy

- Run structured business reviews (QBRs/MBRs) aligned to customer goals

4. Execution Excellence

- Own onboarding and ensure strong activation and first-value delivery :





- Manage escalations with urgency and drive cross-functional resolution

5. Voice of Customer

- Translate customer feedback into actionable product and service inputs - What Success Looks Like

- High logo retention and Net Revenue Retention (NRR) :

- Robust product adoption and engagement metrics :

- Consistent expansion pipeline and closed revenue :

- Positive customer feedback and advocacy - What We’re Looking For

- 3-7 years experience in Customer Success / Account Management / Hospitality Sales :

- Proven ability to own revenue outcomes (renewals + expansion) :

- Strong commercial mindset with comfort in selling and negotiation

- Highly analytical and process-driven ; comfortable with data and forecasting

- Excellent stakeholder management and communication skills - What We Don’t Want (Implicit but Important)

- Purely support-oriented profiles

- Low ownership / escalation-driven working style

- Activity without outcomes

📌 Customer Success Manager (Hyderabad)
🏢 Loop
📍 Hyderabad